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lmwolfwalker
Level 2

QB online new tab sign out

The last couple of weeks my QB online desktop app signs me out completely when I open a new tab.  I will be working in a tab, go to open a new tab and it signs me out and I lose all information (unless I saved it before).  Problem is that it has been fine for the last few months and now this...I have a business to run, not spend hours recreating all my stuff I just lost.

 

Please read what the problem is and not give me some generic answers.  Can you help me with this issue?

Solved
Best answer March 04, 2021

Best Answers
KlentB
QuickBooks Team

QB online new tab sign out

Hi lmwolfwalker,

 

I'll make sure that you can stay signed in while opening another tab.

 

There are times that the accumulated cache causes unusual behaviors in the app. To isolate this issue, you can clear the app data to get rid of the junk files. I'll show you how:
 

  1. Select Help from the top menu bar. 
  2. Choose Reset App Data.
  3. Close and re-open your QuickBook App for Windows/Mac.
  4. Mark the Stay Signed In checkbox upon signing in to keep your credentials.

Once done, head to the File menu at the top and then select New Window to check if everything is working fine.
 

However, if the same thing happens, you may need to uninstall and reinstall the app to fix any damaged components and start over fresh. Please follow the instructions in the How do I uninstall the app? and How do I install the app? section of this article to be guided in performing the process: QuickBooks App for Windows and Mac: General support.

 

Alternatively, you can sign in to your QuickBooks Online account using our supported browsers.

 

I'm also adding these articles to learn the different tips and tricks in using the app:

 

Do let me know if you need more help in managing your QuickBooks account and books by adding a comment below. The Community is always here for you.

View solution in original post

4 Comments
KlentB
QuickBooks Team

QB online new tab sign out

Hi lmwolfwalker,

 

I'll make sure that you can stay signed in while opening another tab.

 

There are times that the accumulated cache causes unusual behaviors in the app. To isolate this issue, you can clear the app data to get rid of the junk files. I'll show you how:
 

  1. Select Help from the top menu bar. 
  2. Choose Reset App Data.
  3. Close and re-open your QuickBook App for Windows/Mac.
  4. Mark the Stay Signed In checkbox upon signing in to keep your credentials.

Once done, head to the File menu at the top and then select New Window to check if everything is working fine.
 

However, if the same thing happens, you may need to uninstall and reinstall the app to fix any damaged components and start over fresh. Please follow the instructions in the How do I uninstall the app? and How do I install the app? section of this article to be guided in performing the process: QuickBooks App for Windows and Mac: General support.

 

Alternatively, you can sign in to your QuickBooks Online account using our supported browsers.

 

I'm also adding these articles to learn the different tips and tricks in using the app:

 

Do let me know if you need more help in managing your QuickBooks account and books by adding a comment below. The Community is always here for you.

View solution in original post

KlentB
QuickBooks Team

QB online new tab sign out

Hi lmwolfwalker,

 

Hope you’re doing great. I wanted to see how everything is going about the issue you've encountered when opening a new tab. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

lmwolfwalker
Level 2

QB online new tab sign out

Thank you.  It seems to be resolved by the advice from an answer I received.

lmwolfwalker
Level 2

QB online new tab sign out

Thank you!  I did download to reinstall, but will hold off as the deleting of the cache seemed to do the trick!

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