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Level 1

QB Payroll Annual Subscription renewal date

Last year our Payroll Annual Subscription renewed in May, this year I am told it will be renewed April 9. Why the change?

 

Solved
Best answer 04-04-2019

Best Answers
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QuickBooks Team

QB Payroll Annual Subscription renewal date

Hello there, @NH12.

 

Thanks for taking the time to reach out to us. I'd like to redirect you to the best support available so this gets addressed in a secure and prompt manner..

 

As much as I would love to get this handled directly, pulling up and getting the updates of your billing information requires some of your personal information, which I am unable to do in this public forum. 

 

For security reasons, you may need to get in touch with our Phone Support Team for them to check your payroll annual subscription renewal date. 

 

Let me guide you on how to get in touch with a specialist: 

 

  1. Log in to your QuickBooks account.
  2. Click on Help.
  3. Choose Contact Us.

Don't hesitate to leave a comment below if there's something else that you need. I'm always here to help.

View solution in original post

5 Comments
Highlighted
QuickBooks Team

QB Payroll Annual Subscription renewal date

Hello there, @NH12.

 

Thanks for taking the time to reach out to us. I'd like to redirect you to the best support available so this gets addressed in a secure and prompt manner..

 

As much as I would love to get this handled directly, pulling up and getting the updates of your billing information requires some of your personal information, which I am unable to do in this public forum. 

 

For security reasons, you may need to get in touch with our Phone Support Team for them to check your payroll annual subscription renewal date. 

 

Let me guide you on how to get in touch with a specialist: 

 

  1. Log in to your QuickBooks account.
  2. Click on Help.
  3. Choose Contact Us.

Don't hesitate to leave a comment below if there's something else that you need. I'm always here to help.

View solution in original post

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Level 1

QB Payroll Annual Subscription renewal date

ho can I renew , in my settings I cannot see billing and renewal , please help 

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QuickBooks Team

QB Payroll Annual Subscription renewal date

It might be you're logged in as a regular user, Kautu.

 

You should be logged in as the master or company admin of the account so you can view the Billing & Subscription page. Once you are, here's how you can renew the subscription:

  1. On the Billing & Subscription page, click Update payment in the Payroll section. 
  2. Enter the credit card information, then click Save.

Refresh the system by logging in and out. Then, check if you can already run your payroll. 

 

You can also reach out to our customer care support so they will help you renew the account. Just follow the steps my colleague provided above.

 

Of course, you can visit the Community if you have other concerns. 

Highlighted
Level 1

QB Payroll Annual Subscription renewal date

I cannot renew my payroll subscription because the name that comes up after I put in my e-mail address & password in is not correct.   I am thinking that the payroll subscription did not renew because I have a new Visa card.  I need to speak with someone to guide me through this.  How can I speak with someone?

Highlighted
QuickBooks Team

QB Payroll Annual Subscription renewal date

Hello there, @1018.

 

I can assist in getting you in contact with our QB Payroll Support Team. When reaching out, you'll need to go to Contact Payroll Support. If you want a walk by walk step instruction on how to manually renew the subscription, you can follow the link that I've provided. This link will show on how to renew and update the subscription without the hassle of calling in or reaching out in chat.

 

Community is all about getting customers the help they need and I'm always here lending a helping hand. Don't hesitate to reach back out to me if you have any more questions or concerns. Happy Monday!

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