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Established Member

QB Payroll Annual Subscription renewal date

Last year our Payroll Annual Subscription renewed in May, this year I am told it will be renewed April 9. Why the change?

 

Solved
Best answer 04-04-2019

Accepted Solutions
QuickBooks Team

Re: QB Payroll Annual Subscription renewal date

Hello there, @NH12.

 

Thanks for taking the time to reach out to us. I'd like to redirect you to the best support available so this gets addressed in a secure and prompt manner..

 

As much as I would love to get this handled directly, pulling up and getting the updates of your billing information requires some of your personal information, which I am unable to do in this public forum. 

 

For security reasons, you may need to get in touch with our Phone Support Team for them to check your payroll annual subscription renewal date. 

 

Let me guide you on how to get in touch with a specialist: 

 

  1. Log in to your QuickBooks account.
  2. Click on Help.
  3. Choose Contact Us.

Don't hesitate to leave a comment below if there's something else that you need. I'm always here to help.

3 Comments
QuickBooks Team

Re: QB Payroll Annual Subscription renewal date

Hello there, @NH12.

 

Thanks for taking the time to reach out to us. I'd like to redirect you to the best support available so this gets addressed in a secure and prompt manner..

 

As much as I would love to get this handled directly, pulling up and getting the updates of your billing information requires some of your personal information, which I am unable to do in this public forum. 

 

For security reasons, you may need to get in touch with our Phone Support Team for them to check your payroll annual subscription renewal date. 

 

Let me guide you on how to get in touch with a specialist: 

 

  1. Log in to your QuickBooks account.
  2. Click on Help.
  3. Choose Contact Us.

Don't hesitate to leave a comment below if there's something else that you need. I'm always here to help.

Experienced Member

Re:trial Subscription renewal date

ho can I renew , in my settings I cannot see billing and renewal , please help 

QuickBooks Team

Re: Re:trial Subscription renewal date

It might be you're logged in as a regular user, Kautu.

 

You should be logged in as the master or company admin of the account so you can view the Billing & Subscription page. Once you are, here's how you can renew the subscription:

  1. On the Billing & Subscription page, click Update payment in the Payroll section. 
  2. Enter the credit card information, then click Save.

Refresh the system by logging in and out. Then, check if you can already run your payroll. 

 

You can also reach out to our customer care support so they will help you renew the account. Just follow the steps my colleague provided above.

 

Of course, you can visit the Community if you have other concerns.