Good morning, @pippyn.
For the best advice, I recommend reaching out to our Point of Sale Support. Rest assured, they have the tools that can look into your account and troubleshoot to isolate this behavior. You can leave me a Reply with how the conversation goes. If you have any other questions or concerns about QuickBooks, please don't hesitate and reach back out!
Best wishes to you and your company. Have a beautiful day.
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