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Frequent Explorer *

QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

A couple of months ago my laptop died so had to download QB Pro 2013 desktop. Thought everything was fine but now see I am unable to print; plus the icon bar keeps moving from the top, where I set it, to the left, where I don't want it. I am able to print using other apps so just a QB issue.

Solved
Best answer 03-27-2019

Accepted Solutions
QuickBooks Team

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Hello there, @Jenn in ATL.

 

I'm here to share additional information so you can print your invoices successfully.

 

Since you're still unable to print your invoices, let's install the PDF & Print Repair Tool  fix this  on-going concern.

  1. Install the PDF and Print Repair Tool.
    1. Download and run the Print & PDF Repair Tool
    2. Reset your temp folder permissions
    3. Confirm you can print to your XPS (only for Save as PDF and Email issues)
  2. Check to see if the reconcile window is appearing off of the screen.
    1. Go to Windows menu.
    2. Verify whether your reconcile window is listed.
    3. Click Close All and begin the reconcile again.
  3. Test, reinstall, and adjust permissions for XPS Document Writer.

Don't hesitate to visit us here in the Community if you have other questions about troubleshooting your PDF and Printing problems with QuickBooks Desktop.. I'm always here to help.

View solution in original post

Moderator

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Hello there, @Jenn in ATL.

 

Thank you for the quick response. Allow me to help share some insights and additional troubleshooting steps to print invoice successfully in QuickBooks.

 

Yes, you can still use the PDF and Print Repair Tool. This tool fixes most of the common printing issues in QuickBooks. 

 

If you get the same result after using the Repair Tool, you can rename the QBPrint.QBP file manually to get this resolved. Let me show you how:

  1. Locate the QBPrint.qbp.
  2. Right-click the QBprint.qbp file for your QuickBooks version and select Rename.
  3. Add the word old to the file name (i.e. QBPrint.qbp.old)
  4. Open QuickBooks Desktop.
  5. From the File menu, select Printer Setup.
  6. Select any transaction in the Form Name list and select OK

After that, try to open and print the invoice in your account. The following article contains additional solutions for your question, and you can go directly to Step 4: Resolve printing issues.

 

Additionally, you may consider upgrading to QuickBooks Pro 2019. Since you're using an outdated version, you'll no longer receive critical security updates that may resolve data damage issues. 

 

I've attached some articles below for additional references: 

These resources should help to get you back on track and print your invoice. Drop me a comment below if you have any other questions about QuickBooks Desktop. I'll be happy to help you out. Have a great week ahead.

View solution in original post

14 Comments
QuickBooks Team

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

It's good to have you here in the Community, @ Jenn in ATL.

 

I'd like to help share some information to get this printing and icon issue sorted out so you can get back on track.

 

To single this issue out, we can try running the verify and rebuild process. Verifying the data self-identifies data issues within a company file while rebuilding the data resolves data integrity issues.

 

Here's how: 

  1. Click on File at the top menu bar.
  2. Select on Utilities.
  3. Click on Rebuild Data.
  4. Select OK when you see Rebuild has completed.

Once done, you can proceed with verifying the data:

  1. Click on File.
  2. Select on Utilities.
  3. Click on Verify Data.
  4. If you see QuickBooks detected no problem with your data, select OK. You may continue using your company file.

 

For detailed steps about this process, please refer to this article: Verify and Rebuild Data in QuickBooks Desktop.

 

If the issue persists after trying these steps, you can try repairing your QuickBooks to fix program-related issues. 

 

However, if the same thing happens, you might consider upgrading your QuickBooks to the latest version. This is because the version that you're currently using is no longer supported which can be the main reason for the issues you're getting. 

 

In case, you wish to upgrade your QuickBooks, you can check out these articles to guide you all throughout the process:

This should get you moving today.

 

Please don't hesitate to reach out to me here should you have any further questions with QuickBooks Desktop. I want to make sure you're taken care of. Have a nice day!

Frequent Explorer *

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Hey BettyJaneB,  thank you for your help. I ran the steps you instructed and still no printing. When I try to print an invoice or anything in QB the printer icon pops up but when I hover over it it says no documents and then disappears.
Also having problem with icon bar dropping from top to left side; I've repeatedly checked 'top icon bar' but it keeps dropping down even after closing and reopening QB.

QuickBooks Team

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Hello there, @Jenn in ATL.

 

I'm here to share additional information so you can print your invoices successfully.

 

Since you're still unable to print your invoices, let's install the PDF & Print Repair Tool  fix this  on-going concern.

  1. Install the PDF and Print Repair Tool.
    1. Download and run the Print & PDF Repair Tool
    2. Reset your temp folder permissions
    3. Confirm you can print to your XPS (only for Save as PDF and Email issues)
  2. Check to see if the reconcile window is appearing off of the screen.
    1. Go to Windows menu.
    2. Verify whether your reconcile window is listed.
    3. Click Close All and begin the reconcile again.
  3. Test, reinstall, and adjust permissions for XPS Document Writer.

Don't hesitate to visit us here in the Community if you have other questions about troubleshooting your PDF and Printing problems with QuickBooks Desktop.. I'm always here to help.

View solution in original post

Frequent Explorer *

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Thank you @juVielL for helping me. I am able to save as a pdf and then print that; do you still want me to run the repair tool??

Moderator

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Hello there, @Jenn in ATL.

 

Thank you for the quick response. Allow me to help share some insights and additional troubleshooting steps to print invoice successfully in QuickBooks.

 

Yes, you can still use the PDF and Print Repair Tool. This tool fixes most of the common printing issues in QuickBooks. 

 

If you get the same result after using the Repair Tool, you can rename the QBPrint.QBP file manually to get this resolved. Let me show you how:

  1. Locate the QBPrint.qbp.
  2. Right-click the QBprint.qbp file for your QuickBooks version and select Rename.
  3. Add the word old to the file name (i.e. QBPrint.qbp.old)
  4. Open QuickBooks Desktop.
  5. From the File menu, select Printer Setup.
  6. Select any transaction in the Form Name list and select OK

After that, try to open and print the invoice in your account. The following article contains additional solutions for your question, and you can go directly to Step 4: Resolve printing issues.

 

Additionally, you may consider upgrading to QuickBooks Pro 2019. Since you're using an outdated version, you'll no longer receive critical security updates that may resolve data damage issues. 

 

I've attached some articles below for additional references: 

These resources should help to get you back on track and print your invoice. Drop me a comment below if you have any other questions about QuickBooks Desktop. I'll be happy to help you out. Have a great week ahead.

View solution in original post

Frequent Explorer *

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Hay @MaryGraceS, I will go ahead and try the PDF and Print Repair Tool and report results. As to upgrading QB Pro 2013 it isn't financially possible right now, and actually I didn't have any problems when I installed with the disc; now that my cd's are in a box in my son's garage somewhere I had to download it. I am having problems with printing and also I can't seem to make icon bar stay pinned to the top; keeps wanting to switch to the left even if it is at the top when I first launch QB. Could this possibly mess with my QB program??

Frequent Explorer *

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Thank you so much @juVielL and @MaryGraceS ; the PDF and Print Repair Tool ran so fast and easy, and then ding printing problem fixed. I have spent days trying to find an answer especially since tax prep time is here and it would take a lot of time just converting all I need to .pdf and then print; thank you a hundred times over!!

Now do you have answers on keeping the icon bar on top? For years I have had it at the top and never had a problem. Now, while I am working, all of a sudden it drops down to the left side; takes up space there and it is very distracting. Thank you again ladies!!

Moderator

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Hello there, @Jenn in ATL.

 

Thank you for the quick response, and I'm glad to hear that you found it helpful. I'll be happy to help walk you through the steps to keep the icon bar at the top of your screen.

 

To start, let's make sure Save current desktop is selected in your account settings to keep the Icon Bar at the top of the screen in QuickBooks.

 

Here's how: 

  1. At the top menu, select Edit.
  2. On the Preferences window, select Desktop View.
  3. Under My Preferences tab, choose Save current desktop.
  4. Click OK

Capture1.PNG

 

After that, to see if it will keep the current setting, select the Top Icon Bar again under the View menu. Once done, close and reopen QuickBooks. 

 

Additionally, if you don't use any of the add-on services in QuickBooks Desktop 2013, your product will continue to work for you. However, you may experience some unexpected behavior like printing and icon issues because of new updates from QuickBooks, Printer Driver or Operating System aren't integrated with your product if it's not compatible.

 

That should point you in the right direction today.

 

We appreciate you taking the time to visit us here today. If there's anything else I can help you with QuickBooks, feel free to let me know. I want to make sure everything is running properly in your end. Wishing you and your business success. 

Frequent Explorer *

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Hey @MaryGraceS , the way I had it set was 'save when closing company' and the desktop may have started out with the 'top icon bar' but inevitably it would drop to the left side as I was working. I did as you said and so far no problem; and if it stays at the top you will be my new best friend!! It is frustrating enough trying to get the taxes done but to add the icon bar distraction pretty much puts me over the edge, lol. Thank you again; I will definitely keep you posted!

QuickBooks Team

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Thanks for coming back to the Intuit Community, Jenn in ATL.


I’m happy to know the resolution provided by @MaryGraceS is currently working. The troubleshooting she laid out is the initial steps one has to perform to resolve the issue.  

 

I don't want to leave you empty-handed, so I'm adding where you can check the latest news and updates about QuickBooks: New features.


Please update me on how things go. I want to make sure everything you're all set with this concern. Have a good one!

 

Frequent Explorer *

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Hey @MaryGraceS and @Rasa-LilaM, I am sorry to have to tell you the icon bar is still wanting to be on the left side; not only does is take up space but I'm so used to having it on top for the last 100 years (slight exaggeration) and know where everything is. I might be going to my other son's house where my moving boxes are stored; if I'm able to find the QB Pro 2013 disk I might just uninstall the downloaded version and install the disk and hopefully all will go back to my normal bliss. Have a blessed weekend!

Moderator

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Hi there, @Jenn in ATL.

 

Thank you for keeping us updated about the outcome when trying the steps above. And, yes, please let us know how things go once you uninstall/reinstall QuickBooks on your computer. 

 

Before uninstalling and installing QuickBooks, please take note of the following: 

  • To avoid data loss, create a backup before troubleshooting.
  • Make sure you have your license and product number. While on QuickBooks, press F2 or Ctrl+1 to open the Product Information window to view them.
  • You can also go to the Downloads & Updates site to get the download link of your QuickBooks version.

I've attached some articles below for additional reference about installing QuickBooks: 

And of course, you're welcome to come back here in the Community and let me know how this turns out. I've got your back if there's anything else I can help with. Take care.

Anonymous
Not applicable

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Hello,

 

Can you please let me know how did you re-download QB Pro 2013 or please provide a link? My system recently crashed and now I can't find 2013 version on website.

Most recent version available on web is 2016.

Thanks in advance.

QuickBooks Team

Re: QB Pro 2013 Desktop will not print and icon bar keep moving from top to left side

Greetings, @Anonymous. 


Thanks for posting your concern in the Community. I’m here to guide you in downloading QuickBooks Desktop Pro 2013 on your desktop. 


You can get a copy of QBDT Pro 2013 by clicking this link: https://downloads.quickbooks.com/app/qbdt/products. Then, download the program by following the steps below.

  1. Select your QuickBooks versions by choosing the country, product and year version. 
  2. Hit Search.
  3. Click the green Download button.

 

 

Right after, proceed with installing QuickBooks. Let me show you how:

  1. Run your downloaded QuickBooks 2013.
  2. Click Yes on the pop-up message.
  3. Choose Next to begin the installation.
  4. Select the I accept the terms in the license agreement box and click Next.
  5. Enter your License and Product numbers, then select Next.
  6. Follow the on-screen instructions to complete the installation.

You are now ready to activate QuickBooks Desktop Pro 2013. Simply click the Help menu once the program opens, select QuickBooks Desktop Help and choose the Contact Us link. Check out this article for more information: Activate QuickBooks Desktop for Windows


These steps should help you get started. 


Let me know if you have any questions or clarifications, I’m always ready to help. Have a good one!
 

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