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Level 1

QB telling me expenses already reconciled

I reconciled through January 31.  I am trying to edit a few expenses dated 2/1 and QB is telling me they are already reconciled and changing them will put me out of balance.  Just to double check, I looked in the register under Banking, and they are not marked "R".   And, after I changed them, sure enough, when I went into "Reconcile" it is telling me I can't b/c my account is out of balance.... Please help! 

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Moderator

QB telling me expenses already reconciled

I want to ensure that we'll get this sorted out with your help, jbo1972.

 

Yes, the transactions in your register that don't have the R are not yet part of a reconciled period. May I know what is the exact error message wile editing the affected transactions? This would help us know is happening and provide the necessary action to correct it.

 

Meanwhile, we can do browser troubleshooting steps to ensure that we're not have a cache-related issue. Though cache boosts browser's background processes, it can also cause issues when piled up. Here's how to do the troubleshooting:

  1. Open a private browser and log in to your account. It uses but doesn't store cache.
  2. If you can update the expenses dated 2/1 successfully, we can go back to your regular browser and clear the cache.
  3. You can also use other supported browsers as alternative. Each of them uses different cache.

Keep us posted of the results. Thanks in advance for any additional details you can provide about this.

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