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Community Contributor **

QB2017 - Could it be the cause of my internet going up and down?

I had to switch computers and reinstall QB 2017 from a computer that ran Windows 10 to Windows 7.  Additionally the Windows 7 computer does not have a wireless card so I have the computer physically wired to the router. Since I have done this my internet connection sporadically disconnects.  Now it could be that my ISP is going up and down but I have determined it only occurs if I have QB open.  I have turned off the functionality to have QB access to the internet.  

I'm wondering if this is strictly coincidence or if this is a known QB issue?

1 Comment
QuickBooks Team

Re: QB2017 - Could it be the cause of my internet going up and down?

Welcome to the Community, @Gmhigbee.

 

Let me share a few information about the connectivity of internet connection to QuickBooks Desktop.

 

I want to let you know that this is not a known issue of QuickBooks and it doesn't affect your internet connection. Here are the database servers that QuickBooks requires to meet the minimum requirements for your version.

 

  • Windows Server 2012 R2.
  • Windows Server 2011.
  • Windows Server 2008 R2 SP1.
  • Windows 10.
  • Windows 8.1 (update 1) or Windows 7 SP1 (Enterprise and Professional editions only), natively installed.

For more information, you can read this article about the system requirements for QuickBooks 2017: System Requirements for QuickBooks 2017 and Enterprise Solutions 17.0.

 

Also, I suggest contacting IT personnel to check your internet connection.

 

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help.  

 

Feel free to go back to this thread if you have more questions. The Community team is here to help you move forward.