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Yo_Be_Low
Level 3

QBO hang

On the first time I login to QBO for the day (or after it's auto-logged me out), if I navigate to a customer, and try to view or create an invoice, the screen hangs before it displays the invoice page. There's just the green circle spinning forever. If I refresh my browser, the invoice opens, but then after I save the invoice, I'm no longer in the customer's record. Instead, I'm taken to the dashboard.

 

Super annoying.

3 Comments 3
LieraMarie_A
QuickBooks Team

QBO hang

Thank you for all the details, @Yo_Be_Low. It's my priority to ensure you run QuickBooks Online tools seamlessly.

 

A spinning gear will appear if your browser takes too long to respond. If it happens again and takes you back to the dashboard after saving, we can perform some troubleshooting to isolate the issue. It can be due to outdated or corrupt cache files in your web browser.

 

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl Shift N
  • Firefox: Ctrl Shift P
  • Safari: Command Shift N

 

If it works just fine, you may have accumulated too much historical data in your browser. I'd recommend clearing its cache so you can access QuickBooks with a clean slate. You can also use a different supported browser.

 

Additionally, you can check out this guide on how to increase your QBO experience: Why is my QuickBooks Online slow?.

 

I'm always here if you need more help speeding up QBO performance. Just comment down below, and I'll be happy to help. Stay safe, @Yo_Be_Low.

LieraMarie_A
QuickBooks Team

QBO hang

Hi Yo_Be_Low,

 

Hope you’re doing great. I wanted to see how everything is going after the troubleshooting. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

Yo_Be_Low
Level 3

QBO hang

No, the problem persists. It only happens the first time I login to QBO after my login times out. After that, it works normally.

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