Welcome! and thank you for posting here in the Community forum, @info2164 . Let me share some information about our payment processing services for QuickBooks Online.
There are specific requirements that you need to avoid getting denied for your submitted applications. Here's the list of some reasons why you're unable to re-activate the online payment feature:
- Type of products or services you sell
- Industries that are categorized as high-risk merchants ( Example: Firearm sellers, vape and e-cigarette merchants, alcohol, and cigars)
- Credit History
Additionally, to help you re-activate online payments and successfully send invoices through QuickBooks. I recommend contacting our Payment Support Team for further information about your application. Here's how to reach out to them:
- Go to Help (?) at the top right.
- Select or type Contact Us.
- Choose a way to connect with us:
- Get a callback from the next available expert.
- Start a chat with a support expert.
In the meantime, you may consider using a third-party app to send invoices directly to your customers. These platforms also support various payment methods, including credit cards and bank transfers.
I've also attached some articles you can use as a reference about the terms and agreement, as well as the list of unacceptable business types:
I'm just a post away if you have any other questions. I've got your back for follow-up questions with your QuickBooks subscriptions. Click the Reply button to comment below to keep me informed.
