I understand the importance of fixing the issue with updating recurring templates smoothly in QuickBooks Online (QBO), tom.
Allow me to route you to the right support group that can best securely handle this type of concern.
To ensure you receive the best assistance, I recommend reaching out to our Live Support Team. They have access to specialized tools and resources to investigate this matter thoroughly and provide a quick resolution.
Here's how:
- Go to the Help menu.
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more details about the support schedule, please see the article: QuickBooks Online Support.
I'm attaching these articles for future reference with recording invoice payments and customizing your sales transactions in QuickBooks:
Feel free to reply to this thread if you need further assistance with managing recurring invoices or other transactions in QuickBooks. The Community is always here to support you!