Question about sending email through outlook

Thanks for providing detailed information, nancyl.

I can guide you in fixing issues when sending invoices in QuickBooks Desktop.

An issue like this sometimes happens when your company file is damaged. I reviewed your profile and see the suggested troubleshooting steps is to run verify and rebuild data. This will fix minor company file data issues. Let me guide you on the steps.

These are the steps for Verify data:

1. Go to the Window menu, then Close All.
2. Click the File menu, then select Utilities.
3. Choose Verify Data.
4. Let the tool check your file for data issues.

Here's how to Rebuild data:

1. Go to the File menu.
2. Hover over Utilities and select Rebuild Data.
3. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
4. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
5. When the tool finishes, select OK.

For your reference, you can review this resource for more info: Verify and Rebuild Data in QuickBooks Desktop. This contains detailed steps on the process.

If the issue persists, I'd recommend reaching out to our Support Team. They have the tools to do screen sharing to further investigate the root cause of it.

In addition, Google might have recently updated its privacy policy. You can reauthorize QuickBooks Desktop to keep using Gmail as the service provider. 

Leave any details below if you have further questions about sending invoices. I'll be around to help you.

Thank you for the info and I will do that.  I'd been pushing that aside because the issue is with only one user but I'm due to do that so my fingers are crossed!  Thank you!