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KmX
Level 1

quicbooks live bookkeeping

I need to file a complain regarding quickbooks live book keeper expert. Ive been waiting for almost 2 months for my books to be updated so I can file taxes. Ive contacted him over 10 messages and only get "ill check with my team". I'[ve called multiple numbers and  spent hours calling and chatting with customer service and no one knows how to go above the next level to get me answers on why I am not getting my quickbooks updated. We are now 2 weeks out from tax filing and I have nothing to give my CPA despite my pleas to the Expert who goes my the sign on as Omari.  Ive already spent 500.00 for this service and now am looking at 1600.00 to have my CPA do it... can someone please help me elevate this so I can get what I paid for. 

4 Comments 4
JasroV
QuickBooks Team

quicbooks live bookkeeping

 I can imagine the situation you’re in right now, @KmX.

 

I see the importance of keeping your books accurate and updated. Let me route you to the right support so this gets taken care of. I’d recommend contacting our Support team.

 

I understand you’ve already contacted them, however, it would be best to contact them again as they have the tools to securely check your account. There, they can help you follow-up on your compliant regarding our QuickBooks Like Bookkeeping. They can also route you to our Tier 2 support to escalate this immediately. Here’s how to reach them in your QuickBooks Online (QBO) account:

 

  1. Go to the (?) Help icon.
  2. Select the Search tab.
  3. Click Contact Us.
  4. Enter a brief discussion of your concern and click Continue.
  5. Select either Chat with us (if you preferred messaging) or Give us a call.

 

You can also see this article for more details and ensure to check their Support hours to know when agents are available: QuickBooks Online Support.

 

Furthermore, I’m adding these links that you can read to learn more about QuickBooks Live Bookkeeping and how to reconcile your accounts:

 

 

Let me know if you need further assistance managing your accounts in QuickBooks. I’ll be around to help and back you up. Keep safe.

KmX
Level 1

quicbooks live bookkeeping

No you actually blew me off like Omari has...you knew id already tried that approach several times. He still is not ignoring my request for a date and time I will have my quickbooks updated...what I want and need specifically from you is a direct line to make a complaint about this quickbooks employee and about quickbooks live service. And also a direct person to get my money back. DO NOT SEND ME TO HELP DESK.

 

KmX
Level 1

quicbooks live bookkeeping

No it did not you gave me a response to something I've already attempted a number of times. Omari s still ignoring my request for a specific date and time my quickbooks will be updated so that I can get to my CPA for tax preparation. It is now April 1st and I am having o find another source to update my quickbooks. I want a direct person to talk with regarding Omari's accountability and regarding quickbooks Live service and how to get my money back.  DO NOT TELL ME TO USE "HELP"} and do not go to your cookbook of steps to mislead me...you know what I need please problem solve the situation and help me.

OscarR
Level 3

quicbooks live bookkeeping

Did you ever solve the issue? What did it end up?

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