Let me help fix this, ROBE861.
The password on your QuickBooks file is may be corrupted. Let's perform a clean install to resolve software issues like this.
Before performing the steps, make sure you've created a backup copy. Have your license and product number handy. To get this information, just press the F2 key while QuickBooks is open.
Then, follow these steps to uninstall QuickBooks.
- From the Windows Start menu, search for Control Panel and click on it to open.
- Select Programs and Features or Uninstall a Program, then choose the version of QuickBooks you're having problems with from the list of installed programs.
- Click on Uninstall/Change and follow the onscreen instructions.
Now, download the version of QuickBooks from our site and install it. You can refer to this article for the detailed steps: Clean install QuickBooks Desktop.
If the program still crashes after entering the password, you may need to check which versions of Windows 10 are compatible with your QuickBooks Desktop. Choose a link for the version of your QuickBooks below that supports Windows 10.
Meeting the system requirements will help ensure your computer is compatible. And, prevent issues that cause QuickBooks to crash.
Here's what you need to do when you run into the same issue: Fix issues when QuickBooks has stopped working.
Let me know if there's anything else you need by commenting below. I'm staying around until you're able to enter the password with no issues.
