I'll help you with getting access to the Utilities tab in QuickBooks Desktop Point of Sale (POS), @WMPCS.
To get started, I recommend closing your POS, then open the file again to refresh QuickBooks. After that, sign in to POS as an admin, then update QuickBooks to install the latest updates and fix common errors.
Go to the Help menu and hover over Software Update.
Tap on Check for updates. If QuickBooks finds an update, you'll see it as an option.
When you're ready, select Update now and then OK.
Once done, go back to the File menu to access the Utilities tab.