Quick books time employee hours moved to an invoice

Allspeed · ‎March 18, 2025

Hello,

I've been using quickbooks for over 20 years and I have to tell you some of these updates are killing how my buisness operates, I've called on this only to get no answers and they see the issue but nothing gets fixed, I will try to explain this as easy as possible and maybe someone has these answer?

So I create a labor invoice out of my projects.

I go to manage, suggestions, click on suggested transactions, filter, time charges, apply filter.

Then my employee's that sometimes I have 3 or 4 employee's working on the same project.

I always have done this until about 4 weeks ago everything changed. I was able to add my employee's in a row on the invoice by clicking add, then I would move to my next employee and add their week and so on. I have my employee's put their name/date in their notes when they do a note for the day. I may have an employee work 3 day or 5 days but I add them to the invoice by their name because after I have say 5 days of entries for one employee, the next line I create "clocked labor discount line" so that is under all their above punches. then I skip a line and add the next employee etc. well everything look great on the invoice but when you print it out, all the employee are scrambled and it just is not right. It use to work perfect until some update. What I can tell is no matter what order I add them quickbooks prints the employee's out by the date they clocked in. You should be able to add your employee's clocked hours and days in any order you prefer like I used to be able to do. Hopefully this wasn't too confusing but if anyone has answers that would be awesome. I've called into quickbooks like 3-4 times now with no answers except they see what I mean and they don't think its correct and it was escallated to the engineers. Idea's Help??? thank you so much. Jeff

KayePe · ‎March 18, 2025

If I’m going through a tough time about printing invoices with billable time in QuickBooks Online (QBO), I’d also feel the same as it distracts my workflow, @Allspeed. I'll route you again to the right support to help you with this concern.

Thank you for keeping in contact with our Live Support team about the issue with printing billable time on invoices. I recommend reaching out to them again for further assistance. Know that the team is actively working on resolving your concern, ensuring you can continue with your business tasks smoothly.

Moreover, you can check these support articles when handling your employee's billable time in QBO:

Furthermore, when handling invoices in QBO, you can also customize them to align with your brand identity, emphasize particular details pertinent to your business, and create a professional appearance for customers, all while ensuring transaction records are precise.

We genuinely care about your success, @Allspeed. Rely on us as your dependable QuickBooks support team, always here to help with your invoices and any other needs you might have.

Allspeed · ‎March 18, 2025

KayPe,

Thank you for your reply. I'm going to call again and see if they have any answers. Sometimes it's just frustrating waiting and not really knowing if it is in fact being worked on or if the engineers understand what I've told and explained to QBO employee's. Last person I spoke to had me upload some info on this situation and she also told me that there were many many cases open with similar situations. Do you know if it is possible to speak directly with QBO engineers and showing them step by step on what I'm referring to, I just feel they may understand it more or even have a real quick fix. If I was getting some sort of updates on this that would also be great. Again, thank you for your concern and reply. All Speed

Allspeed · ‎March 18, 2025

KayPe,

My apologies if you received two replies, I typed one out and hit post and then the sign in log popped up so I don't think the first reply was received nor do I see it. Anyway thank you for your reply. Do you know if there is a way to speak to the engineer department directly or a representative to them? I just feel that if I explain the situation or show them exactly what the situation is they may be able to fix on the spot I don't know. It's just most of the time I call I have to explain things all over again and I pretty much get the same answers that they are working on it. I don't get updates or anything regarding this. I've also been told that there are many other cases open regarding this situation but I haven't read anything on the web about anyone else having the issue. Any quick help would be great as it's been a month or so now that I originally called in on this situation. Also today I logged in and went to print and invoice and the screen shot is all different now as well, shows a lot of information which shows hidden but it's my default invoice I made but it's now changed. Thanks Again, All Speed

ZackE · ‎March 18, 2025

Thanks for getting back with the Community, Allspeed.

You can get in touch with our Customer Care team while signed in. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

If there's any additional questions, I'm just a post away. Have a great Monday!

Allspeed · ‎March 19, 2025

Thank you for the reply, but I have contact QB support and they did log in with me on a couple of occassions showing them exactly what is happening and the said or seemed to understand what the situation is and they told me they would escalate this issue to the engineers and they would get back to me with updates. This was close to a month ago or so and I have contacted them on this same situation I believe 4 times. I'm just not receiving updates as to what is going on with it. Just seems this would of been resolved by now? So I'm patiently waiting for a response from the I will call the "QB fixers" the engineers or developers with all these new updates they have been doing. Of course you can't please everyone, there are many updates I like and many I do not but this issue is not a like or dislike in my opinon its really operational view of invoices and it is not my printer it it's the software format on how it is set up. Hopefully they see this thread I've started and maybe they will contact me. Thank you so much. All Speed Customs- Jeff

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Quick books time employee hours moved to an invoice