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QuickBoojks froze with the message 'Working - Writing formats and formulas 99%' when going to the Customers screen.

QuickBoojks froze with the message 'Working - Writing formats and formulas 99%' when going to the Customers screen. ESC button doesn't work.

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QuickBooks Team

QuickBoojks froze with the message 'Working - Writing formats and formulas 99%' when going to the Customers screen.

Thank you for dropping a post, @LMMK.

 

I'm here to help you get back to business and open QuickBooks without any glitch.

 

There are several possible causes why QuickBooks crashes/freezes, these are the following:

 

  • Company name is too long.
  • Damaged or missing QBWUSER.INI file.
  • Corruption on your hard drive.
  • Damaged program files or QuickBooks Desktop installation.
  • Damaged Windows operating system.

To resolve this, you may need to run the QuickBooks Install Diagnostic Tool (QBInstall Tool). This will help identify any component issues related to your QuickBooks Desktop. Here's how:

 

  1. Download the QuickBooks Install DiagnosticTool.
  2. When prompted, save the file to the local Desktop.
  3. Close any open programs and run the QBInstall Tool. It may take up to 20mins to complete, depending on your internet speed and computer's performance.
  4. Restart the computer after running the tool to ensure the components are properly updated.

If the problem continues, you may need to reboot and temporarily disable your anti-virus program, rename the QBWUSER.ini file, or reinstall using a clean install. For the detailed process and steps, you may check this article: QuickBooks Desktop won't open, has stopped working, or not responding.

 

Please keep me posted with the result by adding a comment below. Have a wonderful day!

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