cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Active Member

Quickbooks 2012 won't back up data. File security problem with extended information

I use my old closed company's QB 2012 for personal use now on my windows 10 laptop. Never had an issue with it untill recently.  I can no longer back up my data from the program. I get an error when trying to back up my data to a flash drive. It says "there was a problem in setting the file security. There is extended information.

Help anyone?

Pwyatt

3 Comments
Established Community Backer ***

Re: Quickbooks 2012 won't back up data. File security problem with extended information

QB 2012 reached end of life in May 2015. Meanwhile, Windows 10 gets updated twice a month. These are Not compatible; you are lucky if it worked at all, and Every Time you use it, that data file is at risk.

Experienced Member

Re: Quickbooks 2012 won't back up data. File security problem with extended information

I have the same problem with QB 2018.  Reinstalled the program as advised by the following link but did not help.  Message still there.  backup not done.

https://www.intuitiveaccountant.com/general-ledger/what-if-i-encountered-an-extended-information-err...   

QuickBooks Team

Re: Quickbooks 2012 won't back up data. File security problem with extended information

We do the steps in the article you’ve shared for this backup error, lfd-hk.

 

We can check this further by doing a screen sharing session with our Chat team. In that way, they can pinpoint the root cause and resolve this

 

Here's how you can reach them:

  1. Click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Select Contact us.
  4. Choose Fix an error.
  5. Select Fix QuickBooks company file and network issues and errors with File Doctor.
  6. Scroll down and choose Start a message.

If there's anything that we can help, please don't hesitate to post back.