Thank you for taking the time to post today, Meganholloway2.
I would recommend reaching out to our Support, so they can check this further. They have the tools to view your screen as you navigate to through QuickBooks. The data they'll gather will be useful when we investigate this behavior.
You can reach them using these steps:
- Open this link: https://help.quickbooks.intuit.com/en_US/contact
- If you're prompted to choose a product, select QuickBooks Mac Desktop.
- Select any main topics and sub-topics.
- Scroll down and click the Message an agent button.
If you have other questions in mind, you can always go back to this thread.
You can also check out our QuickBooks Blog page to see some content relevant to our situation today.
