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ncsparky11
Level 1

quickbooks 2017 broken?

I've tried everything almost that's been given on the forums and  just about everywhere and I seem to be going in circles.  I cannot email with my qb 2017 and I assume there is no remedy.  I know support is about to go out on it, and I need an answer.  I cannot afford to buy another qb's now, as I haven't been using this one too long even though it's 2017.  If there are any new answers I would like to know them.  Can anyone that has or has had qb 2017 been able to email their invoices?  The list is too long for me to go over everything that is on this forum and other resources to list.  I keep getting the " check your password, email server, etc. etc.  I guess as one person said, " I guess it's AB 2017 is broke".  Thanks if you can help:)

 

7 Comments
Pete_Mc
Community Champion

quickbooks 2017 broken?

Which email service are you using?  And I have to ask....  Are you SURE it's not just a typo or something else with the settings you're putting in?  (That's gotten me SO many times.) 

 

And have you considered not using QBs email and just printing to PDF and then emailing out via using your regular email client.

MaryLurleenM
Moderator

quickbooks 2017 broken?

Hello there, ncsparky11,

 

Your QuickBooks version 2017 is no longer supported. That's why you couldn't email your invoices. Unsupported QuickBooks versions don't have an option to do online services. You will need at least QuickBooks 2018 to do this. 

 

For now, I recommend downloading the free trial. Note that this will only be available for 30 days. Here's the link: Download a trial of QuickBooks Desktop.

 

You will need to upgrade to the latest version eventually to continue using the services.

 

Let me know if you need further assistance.

ncsparky11
Level 1

quickbooks 2017 broken?

How can this be?  I have QB 2009 on another computer that is starting to freeze up, and I can send email on it.  I just tested it. 

ncsparky11
Level 1

quickbooks 2017 broken?

Could you tell me how to convert my invoice to PDF file?  I can't seem to see the option of how to do it? 

Thanks

ncsparky11
Level 1

quickbooks 2017 broken?

I'm sorry to text again, but I forgot that I have my email client already listed as the primary email.  Still it don't work.  I can send other email out through my regular email, but not through QB 2017.

Thanks

Adrian_A
Moderator

quickbooks 2017 broken?

I appreciate you for getting back to us, ncsparky11.

 

An unsupported QuickBooks version is the reason why you're unable to send an email through your QuickBooks file. 

 

As a workaround, you can download a trial of the latest QuickBooks Desktop software and send an email from there. Just a heads up, this only works for 30 days.

 

With regard to converting an invoice to a PDF file, you can do it by opening the invoice and then click the Save drop-down button. Then, select Save as PDF. Enter a File name and then click Save.

 

 

I've also added these references about our discontinuation policy and if you want to upgrade your QuickBooks version:

 

 

Feel free to get back to me if you need assistance. I'll be around to help!

Pete_Mc
Community Champion

quickbooks 2017 broken?

@ncsparky11   BE VERY CAREFUL ABOUT DOWNLOADING DEMO SOFTWARE!!!!!!!

 

If you want to download the latest version to check it out and try and send  your emails, that's fine. 

BUT BE SURE TO MAKE BACKUPS OF YOUR CURRENT COMPANY FILE! 

If you just load the new QBs version it will UPDATE your Company file to that version and it will then not run with your QB2017.  You need to have a Backup so you can go back to where you were with QB2017. 

 

For making PDFs, I do not remember if QB2017 can print to PDF, but where it says Print up in the top of your Invoice page, use the little menu down arrow and see if one of the options is PDF.  (I've use Adobe Acrobat forever, but I *think* QBs could print PDF at least as far back at QB2015).  Just choose that to print. 

 

If not or if it doesn't work and if you're running Windows 10, it includes a Printer called Microsoft Print to PDF.  So just hit Ctrl-P or click on the Print button and choose that as your Printer.  Pricier but best of all choices (for SO MANY things other than just QBs is to buy a copy of Adobe Acrobat.  I seldom print to paper these days and my primary Printer is Adobe PDF.

 

Also, if you haven't run it.  Try downloading QuickBooks Tool Hub and see if it finds anything wrong with your file.  As always...   Make a Backup before doing anything to your Company File.QBW.  Besides the internal QBs Backup.  I also just make a copy of the folder that has the .QBW file in it on the Desktop.  Then when you're done you either just delete the extra folder, or delete the one that got messed up and put this backup back in the original place.  This way you're back exactly where you were when you started.

 

You can download the Tool Hub here:

https://quickbooks.intuit.com/learn-support/en-us/login-issues/fix-common-problems-and-errors-with-t... 

 

NOTE: The actual download link is in Step 1 at the end of Line #2

 

 

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