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h4v3n
Level 1

Quickbooks 2017 crashes when sending estimates

Greetings,

 

I have Quickbooks 2017 contractor and when I attempt to send emails from QuickBooks it crashes and I have to close Quickbooks. I check event logs and find: 

 

Version=1
EventType=AppHangB1
EventTime=[removed]703197
ReportType=1
Consent=1
UploadTime=[removed]953548
ReportStatus=[removed]
ReportIdentifier=c629544b-4cdb-4c57-a6db-db4bb71dee4e
IntegratorReportIdentifier=c7edd1e9-4435-404d-8fb7-3f12d4cb8b43
Wow64Host=34404
Wow64Guest=332
NsAppName=QuickBooksMessaging.exe
OriginalFilename=QuickBooksMessaging.exe
AppSessionGuid=[removed]-000d-3681-ea70cedad501
TargetAppId=W:000699d34362bd6f7613ab206b2819db[removed]!00008d9dcfdd15eb2a1f8659cc3b004918ed66d8f1ac!QuickBooksMessaging.exe
TargetAppVer=2019//12//16:01:05:30!238e9!QuickBooksMessaging.exe
BootId=[removed]
HeapdumpAttached=1
TargetAsId=5248
EtwNonCollectReason=4
Response.BucketId=0577955ff8ddb4ad449a5faec25389a7
Response.BucketTable=5
Response.LegacyBucketId=[removed]1202599
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=QuickBooksMessaging.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.7289.11865
Sig[2].Name=Application Timestamp
Sig[2].Value=5df6d85a
Sig[3].Name=Hang Signature
Sig[3].Value=3642
Sig[4].Name=Hang Type
Sig[4].Value=67246080
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18362.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=364292a49686c8a20643345c14d90ef4
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=3c51
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=3c51c9b50ebd7f43dafbf09125053cc8
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=3642
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=364292a49686c8a20643345c14d90ef4
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=3c51
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=3c51c9b50ebd7f43dafbf09125053cc8
UI[3]=QuickBooksMessaging is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program

 

So, it seems that the quickbooksmessaging.exe app crashes when I try to send emails from quickbooks to outlook. I have attempted to reinstall quickbooks and office 2016. I have run the quickbooks tools to verify installation and program files. I ran a file doctor on the company file as well. What other steps can I take to resolve this issue?

5 Comments 5
Kristine Mae
Moderator

Quickbooks 2017 crashes when sending estimates

Good work for doing some troubleshooting steps before reaching out to us, H4v3n. We'll have additional steps that you can try to fix it.

 

First, let's download and install the Tool Hub. This fixes QuickBooks' common errors. Here's how:

  1. Close QuickBooks.
  2. Download the QuickBooks Tool Hub file, then save the file on the desktop.
  3. Open the downloaded file (QuickBooksToolHub.exe).
  4. Follow the steps to install it, then agree on the terms and conditions.
  5. Once it's installed, double-click on the icon on your desktop to open the tool.

Next, let's run the Quick Fix my Program. This closes any open QuickBooks background processes and refreshes the program. Here's how:

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Click Quick Fix my Program
  3. Start QuickBooks.

Then, send the estimate again.

 

If you're still experiencing the same issue, try Solutions 2-5 in this article

 

Drop a comment below if you need more help about sending your estimates.

h4v3n
Level 1

Quickbooks 2017 crashes when sending estimates

Thank you for replying.

I have followed the steps you have outlined, including steps 2-5 in the article you linked. I was able to work for a couple days then it started happening again. It is an intermittent error. I will get a pop up that says "quickbooks has stopped responding" when trying to email out an invoice. I have followed every step I can find online to resolve this and it still occurs. For a while if I opened QuickBooks and then outlook, it would allow me to send emails. But that isn't even working anymore. I'm at wits end on this one. I ran through the tools in the "quickbooks tools hub" I reinstalled both QuickBooks AND Office 2016 again. I ran a file doctor on the Quickbooks file. I ensured my email settings were correct. It seems like when I try to send an email form quickbooks, that it can't find outlook or can't hook into it. Is this making any sense? Are there other settings or steps I can take to resolve this?

IamjuViel
QuickBooks Team

Quickbooks 2017 crashes when sending estimates

I appreciate the complete details you've provided, @h4v3n.

 

Here are some of the possible reasons as to why you encounter errors when emailing sales forms in QuickBooks Desktop.

  • The email preference is set up incorrectly.
  • A damaged QuickBooks installation.
  • The email address domain of the admin was blocked.
  • Account security settings from your email provider.

Let's first make sure your QuickBooks is updated to its latest release version. From here, we'll be able to get rid of issues and errors when using its online features. QuickBooks periodically provides maintenance release and product (software) updates to fix emailing concerns, add features and enhancements, and update compliance information.

 

Second, please check the settings in the web mail  preferences:

  1. Go to the Edit menu.
  2. Choose Preferences.
  3. Click Send Forms on the left panel.
  4. Under My Preferences tab, select the email account you're using.
  5. Click Edit.
  6. Mark the SSL box, or just select Default.
  7. In the Server Name field, make sure the server name matches your email provider's settings
    • If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.

Also, you can use these articles for more insights:

Let me know if you need anything else. I'm here to help.

tzykid
Level 2

Quickbooks 2017 crashes when sending estimates

As I said previously, I have performed a clean install of quickbooks and ensured it is up to date. Today I verified that the email settings are correct under Preferences >  send forms. I then went through the steps in the links you sent. I set it to run as admin, assured that the quickbooks settings were correct again, and ran the MAPI32.dll fix. I am still having the issue. 

 

And again, this is to send to outlook NOT webmail.

 

thanks

Kristine Mae
Moderator

Quickbooks 2017 crashes when sending estimates

I've checked our records, and I saw an open investigation regarding your issue, Tzykid.

 

Our engineers are working hard for a fix to be rolled out.

 

Aside from closing Outlook, another workaround would be setting up the webmail. Here's how:

  1. Click Edit, then select Preferences.
  2. Select Send Forms, then go to the My Preferences tab.
  3. Click Web Mail, then Add.
  4. Fill in the necessary fields, then click OK.
  5. Click OK again. 

I'd also suggest getting in touch with our customer care support. We're taking notes of all users who got affected by the issue. Here's how:

  1. Click Help inside QuickBooks.
  2. Go to QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter "QuickBooks crashes when sending email through outlook" in the description field, then click Continue.
  5. Select either Message an Agent or Talk to a Specialist

If any other questions arise, please feel free to reach out to us at any time. 

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