Showing results for 
Search instead for 
Did you mean: 
Level 1

Quickbooks 2019 Desktop - Name Information Change

In an older version it only occurred when I added a new name to an invoice, but for 2019 Desktop QB it happens with EVERY invoice when I've changed nothing.  I would like to stop this message.


I saw this also happened in the 2018 version, but the response of going to the Edit menu > Preference > General - doesn't work for this version.  Please help, because it's annoying and time consuming.


this is the message I get:


Name Information changed (when it has not)

You've changed some information associated with this name.  Would you like these changes to be permanently stored with the name?

2 Comments 2

Quickbooks 2019 Desktop - Name Information Change

Hello there, ktinsley.


Welcome to the Community. It would be my pleasure to help you with the error message you're getting in QuickBooks for Mac.


I've checked here and found issues reported by other users related to this error message. This error usually occurs on a damaged QuickBooks company file.


We can isolate the problem by performing some basic troubleshooting. Let's start with using the Rebuild/Verify Data Utility feature.


Here's how:


  1. Click the File tab at the top menu.
  2. Select Utilities.
  3. Click Rebuild Data.

The next thing to do is run the verify data utility:


  1. Click the File tab at the top menu.
  2. Select Utilities.
  3. Click Verify Data.

You can also follow some of the additional troubleshooting for Mac in this article:


Resolve data damage on your company file.


I look forward to serving you to the best of my ability so please don't hesitate to reach out here in the Community. I'm always available to help.

Level 9

Quickbooks 2019 Desktop - Name Information Change

It may be data damage, as AlcaeusF suspects. Try editing the customer from the customer center (maybe add something to the notes or something) and then save it.  That may rewrite it and fix the problem. 


Be aware though that "name" also includes some aspects of the payment information like the terms. So if you are changing the terms for instance it will see that and ask if it is one time or permanent. If you say permanent it writes the change back to the customer record (where you can edit it as described above). 

Need to get in touch?

Contact us