Thanks for letting us know about this, @MEC2DFW. I'll be glad to take care of your concern so you can get through this, and access your QuickBooks Desktop (QBDT) company file.
If you have a backup file of your QBDT data, you can consider uninstalling the app and then try installing it again. Before doing so, I recommend taking note of your QuickBooks Desktop license number and product code because you'll still need them to complete the reinstallation of your QBDT application. To begin, here's how:
- Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
- Select Programs and Features or Uninstall a Program.
- From the list of programs, select your version of QuickBooks Desktop you want to uninstall.
- Select Uninstall/Change and then Remove. Select Next. If you don’t see this option, sign out and sign back in to Windows as an admin (or a user with admin rights).
Once done, feel free to refer to this article for the steps to successfully install QuickBooks Desktop: Install QuickBooks Desktop.
You'll then restore the backup file of your company file. For further guidance on how to restore a backup file, refer to this article: Restore a backup of your company file.
Additionally, If you can open a sample company but not your own, you'll want to copy your file to a different folder and then open it from the new location. If you can open your file, the problem might be a damage folder or folder permissions.
You may also visit this article for other available troubleshooting steps in case QuickBooks stopped working on your end: Fix issues when QuickBooks has stopped working.
Our door is open 24/7, @MEC2DFW if you still need further assistance accessing your QuickBooks Desktop company file. You can also post here again if you have any additional QuickBooks-related concerns. We'll be more than happy to have you here again. Stay safe, and have a nice day!
