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ML0085
Level 1

QuickBooks 2020 Desktop Pro Username field showing old user

I have a client that uses QuickBooks 2020 Pro Desktop version that signs in with the user "Admin" every time he uses QuickBooks. Sometimes QuickBooks remembers that correctly and shows Admin when he opens it but sometimes it shows another username in that field. He would like to make sure it always says Admin in the username field and never opens with the other username. I was unable to locate anywhere within QuickBooks where it would retain that information. I would appreciate if someone could help out with this issue, thanks. 

1 Comment 1
SashaMC
Moderator

QuickBooks 2020 Desktop Pro Username field showing old user

Hello ML0085,

 

Thank you for reaching out to the QuickBooks Community! Could you please sign in to your Intuit Account Manager and see if you have two usernames with the same email address? 

 

 

I will be looking forward to your response as we investigate further. See you in a few! 

 

 

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