It's a pleasure to have you here, @Muz123. Let me provide some details about the option that shows in your QuickBooks account.
RPS lock is a security check which is lifted in 72 hours. If the account is unblocked after three days please let us know through this page or by reaching our support team.
If you have payroll, it could be that it is still on hold. If this is the case, I suggest checking out your email that provides the steps on how to fix your concern.
In addition to that, let me share this link on how to check your direct deposit setup status. It also includes an idea of what a pending direct deposit is.
Keep me posted if you have other questions about logging in to your account. I'll be around to help you again. Stay safe, and have a good day!
It would be my pleasure to lend a hand with your concern about being lock out in RPS account, Muz123.
I'd suggest reaching out to our QuickBooks Support Team. They can take a closer look at your situation and investigate this further. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
For your reference, you can go through this link to help manage your account: Account Management.
I'll be here if you need anything else. Take care always!
i have the same problem RPS LOCKOUT and they said it takes 72 hours and the engineering team will fix it but they havent and this is back in 12/29/2021. did you get any help on this?
Looks like it has been more than 72 hours since you raised the RPS lock security check issue. To help us unblock the issue and resolve it, I suggest getting in touch with us again so we can further check the root cause and isolate the error.
Our live support operating hours are on Monday through Friday from 6 AM to 6 PM and on Saturday to Sunday from 6 AM to 3 PM Pacific Time. To know more, check out this link: QuickBooks Online Support.
I do appreciate your patience while we are looking into a fix to this issue. Please don't hesitate to mention my name. I'm here whenever you have additional queries.
I have not been able to Log In to Quickbooks Advanced for 16 days. I am told it is due to an RPS Lockout. We hae had 23 contacts with their support team and still nothing. They tell me it is a known issue and that their "Back Office" is working on it.
This is ruining my business. It took me 20 years to build and Quickbooks is ruining it in 2 weeks. Hand written payroll two times, no invoicing, can't post payments, can't reconcile accounts etc.
Anybody have this problem and gotten it resolved?
@Ed H wrote:
I have not been able to Log In to Quickbooks Advanced for 16 days. They tell me it is a known issue and that their "Back Office" is working on it.
Did they give you an investigation (INV) number to track?
Having the same issue. Have many cases and one INV number. They say it can take days or weeks, I do not have days or weeks. Employees need to be paid. Did they resolve this for you?
This is also happening to me as an accountant with 5 client business accounts that I am unable to get to - I have now had 2 calls for over 2 hours and no resolution - each time at the end when they cannot correct it, they read me a script and tell me to wait another 72 hours, which I have done 3 times now. We are now on day 11 of me not being able to access my client's accounts. On the last call when I begged the technician to stop reading his script and help me so my business can continue, he hung up on me. QB Online has the worst customer service I have ever dealt with. As someone else mentioned on this thread, this is clearly an issue on their end and their complete lack of caring on how its affecting their customer's businesses is unbelievable.
Has anyone actually gotten this resolved?!?!?
I understand that this thread is nearly a year old, but I am currently experiencing the same issue. Was the issue resolved for any of you? I want to know if I should just continue to invest my time in wrestling with support, or cut my losses now and start looking preparing backups to import with an alternative platform.
Thanks for joining the thread, John. Let's work this out so you can get through this and access your QuickBooks Online (QBO) company again.
Upon checking the screenshot you've added, I can see that you've already sent a request to our Team and haven't received any updates yet. To add up, I recommend updating the credentials you usually use to access the company. This way, you'll get an email with a password reset link. Here's how:
For more information, please see this article: Recover your account when you can't sign in.
If the issue persists, I recommend reaching out to our Customer Care Team. They have the tools to check the request you've sent and give you the time frame for when you can regain access to your account again.
You can check this page to contact our team outside QBO: Contact QuickBooks Online Accountant and ProAdvisor Support.
In addition, here's an article to help you manage your clients: Add clients to QuickBooks Online Accountant.
Don't hesitate to click the Reply button below if you have any additional QuickBooks-related concerns. I've got you covered, and I'll assist you again. Take care, and have a nice day!
I just tried to set up QuickBooks online and link it with my PNC accounts and it locks me out. Getting to this page https://app.qbo.intuit.com/app/error?errorCode=RPS_LOCKOUT I can't get anywhere. I'm not sure why it locked out because I was just trying to set it up. If there is a mandatory 72 hour lockout period and this is how Intuit does business than that's the wrong answer! This is completely unacceptable! Based on passed messages on this forum, it seems that it has been a well known issue for almost 2 years and no one at Intuit has done anything about it.
Thanks for chiming in on this thread, @ezrsolutionstx. I'll make it up to you by making sure you get the best help available to get this sorted out immediately.
If you have followed the recommendations shared above, I suggest contacting our Technical Support Team since the Community is a public forum and we'll need to collect some personal information to help you pull up your account. They're also equipped with the necessary tools to perform a screen-sharing session to further investigate this matter.
Since you cannot access your QuickBooks Online (QBO) account now, you can reach out to our live chat support to connect with an expert. You can also contact them by calling the number at the bottom of this article: QuickBooks Online Support.
Moreover, if you forgot your login credentials, we have a helpful guide to get into your account and get back to business as usual: Recover your Intuit Account if you can’t sign in.
Keep me posted if you have questions or concerns about managing your QBO account. I'll be here to lend a helping hand. Have a great day ahead!
I changed the password for no other reason than what was suggested. I guess I'll have to wait until I can get in touch with Technical Support Mon-Fri 6 am to 6 pm even though the "error" page I'm getting is internal to Intuit QuickBooks. This is a bad start to my introduction to QuickBooks Online.