Quickbooks charged me twice for their service and I was told I would be getting a refund in 3-5 business days. It has almost been 2 weeks and still no refund. Help?

info2336 · ‎January 16, 2026

They originally sent the first bill to a wrong email address and, when I corrected their mistake, they said they would have to reprocess the order so I would be charged twice, but I would receive a refund within 3-5 business days for the first charge. Every time I try to contact them about it, I am always left waiting for over an hour before I have to give up because I have to go to my next job. Is there an email or anything that I can contact so I don’t have to sit on hold for hours?

Jane_M

Hi there, info2336.

I understand your concern about the delay in your refund and the difficulty in reaching support. I know how important it is to get this resolved quickly, especially when it involves billing and your busy schedule.

The best way to get in touch with our support team is through QuickBooks Products. To resolve the issue, I recommend reaching out to them again and providing all the important details about your situation. This will help ensure your concern is addressed properly.

Please make sure to check their support hours to reach the team at the most convenient time.

If you have any other questions or concerns, feel free to leave a comment below.

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Quickbooks charged me twice for their service and I was told I would be getting a refund in 3-5 business days. It has almost been 2 weeks and still no refund. Help?

Quickbooks charged me twice for their service and I was told I would be getting a refund in 3-5 business days. It has almost been 2 weeks and still no refund. Help?

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