cancel
Showing results for 
Search instead for 
Did you mean: 
megasolutionsllc
Level 2

QuickBooks Community won't save posts in Chrome. Works in old Edge.

Problem

Despite my every effort, I cannot save posts in Chrome/Chromium.  Always throws this (unhelpful) error:

 

QBerror.png

There are no highlighted errors.  I also am not running any plugin that isn't also running in old Edge.

Because new Edge has moved to a Chromium backend, I'm concerned it will break that browser, thus I have not upgraded it on this particular computer.

4 Comments
Just_me
Level 8

QuickBooks Community won't save posts in Chrome. Works in old Edge.

Mine kept doing that, as well.  No one knew anything.  They just kept telling me to clear the cache/cookies.  I did that, and it STILL won't work.  I use incognito for the community, without any issues.

(YES, Intuit, I have cleared my browser.  THAT"S NOT THE ISSUE).  

 

So, if you haven't already, clear your browser/ cache. or whatever they call it these days.  If that doesn't fix it, just do like I do and use incognito.  

 

Charies_M
Moderator

QuickBooks Community won't save posts in Chrome. Works in old Edge.

Thanks for sharing this with us, megasolutionsllc and Shalene.

 

The error message you're getting typically occurs when there are a large number of files on your browser.

 

If you've done some basic browser troubleshooting steps like using a private browser or using other supported browser with no avail, I suggest contacting our QuickBooks Support Team. They have the tools to securely pull up you account and look for other ways to fix this.

 

Here's how you can reach us:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our most updated contact information: Support hours and types.

 

The Community is always open if you have other questions. I got your back. Have a nice day ahead and take care!

megasolutionsllc
Level 2

QuickBooks Community won't save posts in Chrome. Works in old Edge.


@Charies_M wrote:

Thanks for sharing this with us, megasolutionsllc and Shalene.

 

The error message you're getting typically occurs when there are a large number of files on your browser.


Charies, the problem with your response is, I do development, including web development.

There is no circumstance where browser cache should cause a generic error.  And I submit (no pun intended) it's not the problem.

 

I use Edge and Chromium equally heavily.  This is only an issue with Chrome/Chromium and only with your community, on all three computers I tested.  All of the QuickBooks apps work fine, other types of forums across the web work fine.

 

What's happening here is that your developers have coded it to do something when a user clicks Save, and something it's looking for is missing.  

 

What's more likely, is that your developers coded it to expect current autosave draft, but they never coded it to force an updated draft before executing the save call.  So it's thinking there's a discrepancy between the amount of data in the draft and what's on the submitted form - and said developer(s) didn't think to code a more intuitive message for troubleshooting.  But the form should only care what's in the active state, not what's in the autosave state, when posting.  

 

The real solution here, Charies, is to take my information and data and call up the developers and have them figure out what's wrong in the Save code, then implement some sort of fix or even better, a "less rich" experience that uses good old submit code and no autosaving. 

 

Turn on F12, follow the steps I outlined above in the browser(s) I noted, trigger the error, capture diagnostics, go from there.

 

It's a defect.  It's not on the user side.  If it were, it would affect all browsers equally.  It does not.

Just_me
Level 8

QuickBooks Community won't save posts in Chrome. Works in old Edge.

I have tried for 3 months to get an answer.  NO ONE will say anything other than "Clear your browser". I have done all of the required "trouble shooting" for EVERYONE I have talked with.  No one will say anything different.  5 phone calls. Over 12 hours total. Still no answers.  

The Intuit customer service SUCKS!! 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us