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Complete Controller
Level 1

Quickbooks crashed on opening

Hello! We are running QuickBooks 2018 Premier in a Windows Server 2012 environment, and yesterday it simply stopped working. QuickBooks crashes immediately every time we open it, with the following error:


Problem signature:
Problem Event Name: APPCRASH
Application Name: qbw32.exe
Application Version: 28.0.4001.2806
Application Timestamp: 598ca36d
Fault Module Name: Features.dll
Fault Module Version: 28.0.4001.2806
Fault Module Timestamp: 598caefe
Exception Code: c0000005
Exception Offset: 0032b66f
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 6fbe
Additional Information 4: 6fbe6bde2701766d81cbca0597a5fa35

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Things we have already tried:

Running every since repair tool included with / associated with QuickBooks
Repairing QuickBooks

Uninstalling and Reinstalling QuickBooks
Rolling back Windows updates to several days ago

Nothing seems to work to fix it. What is going on? How can we fix this crash?

4 Comments 4
RCV
QuickBooks Team
QuickBooks Team

Quickbooks crashed on opening

I'm here to provide the help you need and guide you to the right support, 

Complete Controller.

 

I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain. The solutions you performed are the recommended ones to resolve QuickBooks crashing issues. You can check out this article for more details: What to do if you can't open QuickBooks Desktop

 

Since uninstalling and reinstalling the software did not work, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

 

Here's how to reach them:

 

  1. Click the Help icon on the top menu. 
  2. Choose QuickBooks Desktop Help
  3. Tap Contact us.
  4. Select QuickBooks Setup&Navigation and select File Setup & Management
  5. Choose Start a Message or Get Phone Number to connect with our support. 

I've got a link here that provides you with articles about managing your business in QuickBooks: https://quickbooks.intuit.com/learn-support/en-us/get-started/07.

 

Keep me posted if you need a hand with creating transactions or any QuickBooks related. I'm always here to ensure your success. Keep safe and healthy. 

Complete Controller
Level 1

Quickbooks crashed on opening

This doesn't solve my problem. Instead of wasting space with a generic comment about how to contact QuickBooks support, why don't you try to answer my question or not post at all? I've already talked to QuickBooks support, they don't have an answer either. 

AlexV
QuickBooks Team

Quickbooks crashed on opening

Good day, Complete Controller.

 

I understand that you really need to resolve this error.

 

Let's check and make sure that we meet the system requirements for QuickBooks Desktop for Windows. This is to avoid any error in using QuickBooks Desktop and get the best experience.

 

Also, I know that you already contacted our Technical Support Team. They are the best that can help us in resolving this error. If needed, they can also escalate this so I suggest contacting them again.

 

Reply again if you need anything else. I'll be here!

Fiat Lux - ASIA
Level 15

Quickbooks crashed on opening

@Complete Controller 

To isolate the issue, create a backup file (i.e QBB) and open it on your local machine. If the problem persists, your data file may be damaged. 

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