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clmezz
Level 2

Quickbooks Customer Service

Quickbooks/Intuit has the worst customer service!!!  I have been on a call for over 2 hours regarding being overcharged for my renewal.  This idiot tells me that I am paying more because I paid in full for the year.  The only way to get a lower rate is to change to monthly are start a new account!!!!  What company rewards monthly payor over full pay? 

 

I asked for a supervisor and told that protocol is that they will call me when they are free.  What a huge line of BS.  My rate is 3x's more than last  year for Quickbooks Online - why???  If I switch I lose all my data.  What a scam!  

1 Comment 1
ChristieAnn
QuickBooks Team

Quickbooks Customer Service

Hi there, clmezz.

 

I just wanted to let you know that I responded to your other post. In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.

 

Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/why-did-my-rate-for-quickboo...

 

Please refer to this article to see steps on how you can view your payment history: Update billing, payment, and subscription info in QuickBooks Online.

 

Should you need further assistance about pricing in QuickBooks, please don't hesitate to post again. I'm always here to help.

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