cancel
Showing results for 
Search instead for 
Did you mean: 
BrownDogBrands
Level 1

QuickBooks Desktop Error When Importing Excel File

Hi,

 

Searched everywhere and cannot find an answer to this specific error message.  It happens when I am trying to import an excel file

 

I have Office 2013 installed.

Office reinstalled

Restarted Computer

Updated Quickbooks

Windows 10

 

It says

"Microsoft Excel could not be found.  Refer to the Help topic on Microsoft Excel to see which Excel versions are supported.  If you have one of these versions installed, try reinstalling it."

 

Thanks

3 Comments
SophiaAnnL
Moderator

QuickBooks Desktop Error When Importing Excel File

Good job with trying out the troubleshooting steps, BrownDogBrands. Those are the basic solutions to fix the errors when importing an Excel file.

 

I've checked and found that the error is related to your downloaded Excel program. It would be best to get in touch with the Microsoft support first to see if there are restrictions set by the Admin. This could be the reason why you're getting this error.

 

After reaching out to them, please let me know by leaving a reply below. You can also reach out to our Technical Support Team to help you import the Excel file successfully into QuickBooks Desktop.

 

Here's how to get our phone number:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop, and choose your version.
  3. Click the Solving Issues & Error Messages topic.
  4. Click the Common Errors sub-topic.
  5. Scroll down and click the Get Phone Number button.

I'll be around if you need anything else. 

BrownDogBrands
Level 1

QuickBooks Desktop Error When Importing Excel File

Thank you for the reply.

 

As I had mentioned in my post, I have checked the office installation.  Office works with everything else.  This seems to be isolated to QuickBooks.

 

Is there any way to configure the path or location in QuickBooks so it knows where to look?

 

Thanks

AlcaeusF
Moderator

QuickBooks Desktop Error When Importing Excel File

Hello BrownDogBrands,

 

Thank you for providing us with detailed information about what you did on your end to fix the error message. I'm here to help provide additional assistance with the issue.

 

Let's set the Microsoft Excel app as the default program to ensure you'll not encounter any error when importing in QuickBooks Desktop. I recommend following these articles depending on the Windows operating system you're running:

 

If all fails, I recommend calling us this time. Our Tech Support Specialists will need to perform some additional troubleshooting to fix the import issue as quickly as possible.

 

Here's how you can reach them:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact#qbdt-select
  2. Select Pro or Premier.
  3. Select a topic.
  4. Scroll down and click Get Phone Number.

Please feel free to post any questions you may have down below. I'm here to help you succeed.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us