Quickbooks Desktop for Mac 2021 and My Time.app don't seem to work together

Good day, @jluros.

Thanks for getting back to this thread and sharing your troubleshooting steps to resolve the issue. This info would greatly help some of our QuickBooks users who have a similar concern here in the Community. 

Additionally, there are new and improved features included in our latest version for QuickBooks Desktop (QBDT) for Mac 2021. You can check its details in this article: What's new in QBDT for Mac 2021.

I've also included the release notes for QBDT for Mac 2021. This will show the latest changes, improvements, and fixes that were made in the program.

Keep me posted if you need anything else, or have other questions in managing your account in QuickBooks. I'll be more than happy to help. Have a great day.

I tried it didn't work at all. Now I have lost my old My Time.

Hello there, @remaia. I'm here to share some details about the issue of the My Time App with QuickBooks Desktop (QBDT) Mac. 

I appreciate you joining this thread and sharing the outcome of the steps you've performed. I can see that you did everything you could to resolve this. To begin, could you tell me the version of your QBDT Mac program?

If it is 2022, I've checked this on our end and found out that there's an ongoing investigation (INV-70358) about the My Time App being unavailable for the program. Rest assured that our product developers are reviewing this matter and will provide updates as soon as possible. 

As a workaround, you can record the time manually from within the QuickBooks software by using the Time Tracking feature under the Employees menu. For reference, check this article: Enter timesheet in QuickBooks Desktop for Mac.

Then, I highly recommend reaching out to our QuickBooks Desktop Mac support team to add your account to the list of affected users. This way, you'll be able to receive news and updates about the investigation via email. They can also provide additional steps to help you recover the lost time data. 

If not, you can reach out to our Technical support team to further verify the root cause of the issue. Once connected, you can request a screen-sharing session so they can review your set up. 

I've also added the following links to help you install the My Time app in your QuickBooks program:

• My Time App for QBDT Mac 2022
• My Time App for QBDT Mac 2021 and older

Please keep me posted on how the recommendation goes. I want to ensure you'll be able to record time in QBDT Mac seamlessly. Have a good one and keep safe always.

I cannot get My Time to work with QuickBooks Desktop for Mac 2024. It is hard to get someone on the phone who even knows what My Time is.

We appreciate you joining the thread, @hello303.

Please know that we see the urgency of this matter and that we want to ensure that you can successfully integrate your MyTime app to QuickBooks Desktop (QBDT) for Mac. That said, we'd recommend contacting our Customer Care Team so they can assign a representative to check on your end and help you with the process. They can also investigate to check if it has something to do with compatibility between the program and the operating system. We'll gladly write down the steps to get you started:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.

• If you don't already have an account, make sure to Create a new account.

      6. We'll email you a single use code. Enter your code and select Continue.
 

• If you have more than one account, select the account you want to use and then Continue.

      7. Select to chat with us or Have us call you.

See this page for more details: Contact QuickBooks Desktop support.

In addition, here are some articles to help you secure a copy of your company file, and keep your data accurate inside your company file:

• Back up your QuickBooks Desktop for Mac company file.
• Create reports in QuickBooks Desktop for Mac.

@hello303, please let us know how it goes. You can visit the Community space or comment below so we can respond to you as soon as possible. Stay safe!