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Level 2

Quickbooks Desktop Freezing Up

QB Premier 2017.  We're in the process of moving up to Enterprise.

 

I've been working on an issue.  We have a Server purchased in 2015, Windows 2012 Standard 32GB RAM, TBs of disk space with most of it free, where QuickBooks is installed and where the data & database engine reside.  No one uses the server or remote desktop.  There are two suites in one building that I connected via Fiber Optic. DNS is working.

 

Through out the day users will complain that they are waiting.  II did some R&R and found one user switching to Single User while other users are in that company's file.  That's been a major part of the FREEZE up.  I've run diagnostics on the server and network flow for days and have not seen a burp. 

 

When I open QBDS Manager & Start Scan, local drive and all is okay EXCEPT the last line:  "Windows Firewall is Blocking QuickBooks" "Network Diagnostics: Failed Resolved Errors and Retry!!"  I've checked the FIREWALL until my eyes are bloodshot. I don't see anything.

 

Yet, File Doctor shows no errors either from the Server or workstations. But from time to time throughout the day; freeze, task manager, kill application.  And, I'm a floating IT guy; I'm there after the fact.

 

Any tweaking I should do? Ports to check?  Was this an issue that was fixed in a later edition (2018 or 19)?  

 

 

 

 

Solved
Best answer 01-17-2019

Best Answers
QuickBooks Team

Re: Quickbooks Desktop Freezing Up

Hi there, @TSGroup.

 

I appreciate the details that you've provided. Allow me to share some steps that you can try to get this freezing behavior sorted out.  

 

There are several possible causes for this issue, such as:

  • Your company name is too long.
  • Damaged or missing QBWUSER.INI file.
  • Corruption on your hard drive.
  • Damaged program files or QuickBooks Desktop installation.
  • Damaged Windows operating system.

Since you've already tried using the QuickBooks Install DiagnosticTool and rebooting your computer, let's try renaming the QBWUSER.ini file and reinstall QuickBooks using the clean install tool.

 

To perform the process, please check out this article: QuickBooks Desktop won't open, has stopped working, or not responding.

 

You can also try configuring the firewall to resolve the network errors. To do that please use this article as your reference: Configure Firewall and Internet security settings for QuickBooks Desktop.

 

However, if the issue persists, I'd suggest reaching out to our Technical Support Team. They have the necessary tools such as screen-sharing to help you isolate this issue.

 

To reach them:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select the issue or topic.
  4. Click the Green Phone button to see the support number.

Please let me know how it goes by replying into this thread. I'll be around to provide additional assistance. Have a great day!

View solution in original post

3 Comments
Level 7

Re: Quickbooks Desktop Freezing Up

Enterprise should resolve these issues, but until then.

 

..."found one user switching to Single User"...   Do you mean the user was going into the settings and changing QBs to Single User?  Or you think there is a bigger issue where that station was switching on it's own?

 

Regardless, if you haven't run a QuickBooks File Doctor on the Data just to make sure there are no issues with the file.  QBFD will also do a Network check. 

 

Is the Firewall actually a network Firewall or possibly AnitVirus on the machine, etc?

Ports for 2017 I believe are: 8019, 56727, 55373-55377  

QBs 2019 uses Dynamic Ports

 

Is the Data mapped on the workstations or Dynamic?  Can you map a drive for the Data?

 

Also, (slowly) go through the whole path and double check all the permissions on the drives and folders, Users, etc.  Every once in a while you'll find one thing off that won't affect people day-to-day but might hang QBs.

 

And yes....  Have you had a chance to reboot everything?

 

 

 

Level 2

Re: Quickbooks Desktop Freezing Up

They swear it does it on it's own. Not sure if user1 switches to SU mode and when user2 logs back into that company file it's still SU mode?  I've chastised them to stop doing it during the day.

 

Yes, I've run QBFD on the data & network.  From both the server and any workstation, no problems. Only issue I've seen is when I run the QuickBooks DataBase Server Manager SCAN. Firewall issue.

 

All workstations Windows 10 Pro, latest updates, using Windows Defender. 

 

Server & Workstations are UNC'ed to \\Server2012\QBData  QBData is set for EVERYONE Read/Write.  Yes, I can map a Drive Letter but that's so 1990's. 

 

Way ahead of you on rebooting.  Just starts working again as if it's another morning until they start whining. 

 

I'll go out there next week and sit around/watch them. I've never had any user having this problem on any network I've setup or supported.  I'll make sure I can move data in/out on those ports. I appreciate your quick response. 

QuickBooks Team

Re: Quickbooks Desktop Freezing Up

Hi there, @TSGroup.

 

I appreciate the details that you've provided. Allow me to share some steps that you can try to get this freezing behavior sorted out.  

 

There are several possible causes for this issue, such as:

  • Your company name is too long.
  • Damaged or missing QBWUSER.INI file.
  • Corruption on your hard drive.
  • Damaged program files or QuickBooks Desktop installation.
  • Damaged Windows operating system.

Since you've already tried using the QuickBooks Install DiagnosticTool and rebooting your computer, let's try renaming the QBWUSER.ini file and reinstall QuickBooks using the clean install tool.

 

To perform the process, please check out this article: QuickBooks Desktop won't open, has stopped working, or not responding.

 

You can also try configuring the firewall to resolve the network errors. To do that please use this article as your reference: Configure Firewall and Internet security settings for QuickBooks Desktop.

 

However, if the issue persists, I'd suggest reaching out to our Technical Support Team. They have the necessary tools such as screen-sharing to help you isolate this issue.

 

To reach them:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select the issue or topic.
  4. Click the Green Phone button to see the support number.

Please let me know how it goes by replying into this thread. I'll be around to provide additional assistance. Have a great day!

View solution in original post

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