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jrm41
Level 1

Quickbooks Desktop Pro 2019 application startup is very VERY slow

I am running Quick books Desktop Pro 2019 on a PC with Windows 10 Pro with 16GB Ram and a solid state drive. For a few weeks every time I start the Quick books Desktop Pro application it takes an unusually long time to finish starting up and begin using the program.

 

I have downloaded and run the Quick books Desktop File Doctor on my Quick books Company file (stored locally on my PC) and it did not find any issues.

 

What else can I try to fix this slow application start problem?

 

Thanks in advance for any help!

2 Comments 2
RenjolynC
QuickBooks Team

Quickbooks Desktop Pro 2019 application startup is very VERY slow

Welcome to the QuickBooks Community, jrm41.

 

I'll share some info and solutions to help load your QuickBooks faster.

 

Here are a few possible reasons why you're getting a performance issue with the program:

 

  • QuickBooks is not updated to the latest release.
  • Computer does not meet the minimum system requirements.
  • Damaged or missing QBWUSER.INI file.
  • Corrupted hard drive.
  • Damaged program files or QuickBooks Desktop installation.
  • Damaged Windows operating system

To fix this, let's make sure your QuickBooks Desktop is updated to the latest release. You can find the instructions in this article: Update QuickBooks Desktop to the latest release.

 

Once updated, try to open the application. If you're still getting the same result, we can run the Quick Fix my Program from the QuickBooks Tool Hub.

 

Here's how:

 

  1. Close QuickBooks.
  2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab.  The version will be displayed on the bottom right or you can select About to view the version.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  6. From the Tool Hub, select Program Problems and select Quick Fix my Program. The Quick Fix will shut down any open background processes QuickBooks uses. It'll run a quick repair on your program.

  7. Start QuickBooks Desktop and open your data file.

After the steps, open the QuickBooks application again and check to see if it's faster this time. Otherwise, check for other solutions here

 

On the other hand, check out these links to help manage your data and computer:

 

Please let me know how things go after giving this a try. I'd like to make sure this is resolved for you. Take care!

Fiat Lux - ASIA
Level 15

Quickbooks Desktop Pro 2019 application startup is very VERY slow

@jrm41 

The problem is only when the program starts, right? It takes over a minute to get QuickBooks ready to use. I suspect it is related to the backend process to verify our license on their server.

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