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Maverick2
Level 6

Quickbooks Desktop seat licenses and Rightworks cloud access licenses

I had 6 Quickbooks logins and licenses for the program, but now I have 7 users. As I understood from a few years ago, I purchased the number of people that could simultaneously work in the company file. All 7 users can access the file, but only 6 at one time. I don't ever have 7 logged into QB at one time.

 

I want user 7 to have their own RW account to log into the desktop, so I only want to buy a license to access the RW remote environment. I'm told I have to ALSO buy another user license for that according to Intuit - a license that is just wasted money.

 

Is this a change, or typical Intuit squeezing the customer? I can have user 7 use an existing RW account, but it's not ideal.

2 Comments 2
SIAB
Level 8

Quickbooks Desktop seat licenses and Rightworks cloud access licenses

As I know, the policy remains the same. You need to have a license for seven users to access a company file simultaneously. I'm not sure if RW has changed their policy. I recommend ordering a new license from a reseller and using it on another authorized hosting provider for comparison. I can recommend a reseller that allows you to pay for the license later, and you won't be charged anything if you decide to cancel it.

MorganB
Content Leader

Quickbooks Desktop seat licenses and Rightworks cloud access licenses

Thanks for bringing your question forward here in the Community, Maverick2.

 

I'm happy to provide some additional info about your QuickBooks Desktop user having a Rightworks account.

 

Yes, you generally will need an additional QuickBooks Desktop Enterprise license to add another user to Rightworks. Rightworks requires one license per user. 

 

Key Requirements:

  • License Compliance: While Rightworks hosts the software, they enforce the rule of one license per one user.
  • Simultaneous Access: If the new user needs to access the QuickBooks file at the same time as others, a new seat must be purchased.
  • Adding Users: You must add the new user in the Rightworks AppHub under Admin Controls and ensure they have a package assigned. 

If you're replacing an old user, you may be able to reassign the existing license. However, to increase the total number of people working simultaneously, a new license seat is necessary. 

 

I'm linking an article from Rightworks that goes into a bit more detail about this: Rightworks: QuickBooks in Cloud Premier.

 

Please don't hesitate to comment below if you have any other questions. The Community is always here to lend a hand.

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