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SIAB
Level 8

Quickbooks desktop sign in issue

@rodneyle 

If Techsoup fails to help you, you can contact @Fiat Lux - ASIA directly via email . If you're lucky, you might be able to purchase a new license to replace your current one.

JBBIII
Level 1

Quickbooks desktop sign in issue

Has a solution been offered up or is upgrading the only work around?

 

SIAB
Level 8

Quickbooks desktop sign in issue

@JBBIII 

What year version are you using?

KenoLee_P
QuickBooks Team

Quickbooks desktop sign in issue

Could you let me know which version of QuickBooks Desktop you're using? Knowing your specific version helps me tailor the solution to your tools.

 

In the meantime, I recommend downloading the QuickBooks Desktop Tool Hub, which is specifically designed to troubleshoot the login and operational errors you're experiencing.

 

Please ensure your system supports the TLS 1.2 security protocol. Without it, QuickBooks cannot securely verify your credentials, which often results in login failures or blank screens.

 

Upgrading to the latest QuickBooks Desktop is also an option for maintaining essential security patches and support. This helps avoid the connection issues that occur when older versions' security certificates expire.

 

If you need further assistance, simply click Reply.

JBBIII
Level 1

Quickbooks desktop sign in issue

2021

SIAB
Level 8

Quickbooks desktop sign in issue

Install the trial version of QB Desktop 2021 Pro to isolate the problem.

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