This isn’t the experience we want to leave to you, @progressivegmp.
I can see how convenient it is to have a customer service number that can be easily used to get in touch with our representatives. Please know that aside from chat, you also have the option to get a callback from our next available expert.
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You’ve mentioned damages, can you share the exact situation you're having? This way, I can provide the best resolution for you.
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I want to ensure everything is covered today. When you have those details ready for me, don’t hesitate to leave a message. I'll be here!
After making 4 attempts today, I connected to customer service and was on the phone with customer service for almost 2 hours. The issue is still not resolved. Customer service promised me that back end team is working to resolve and there is no resolution. Other companies also similar problems with QuickBooks (QB) software in past few months. QB did not perform thorough investigation on how many companies QB software issue affects and close the issue marking it resolved. QB handles financial transaction/money for so many companies however don't have basic process of resolving issues, impact assessment, root cause investigation etc. Most of the time customer service has no clue of previous calls, history for the same issue for the same customer. If same customer is getting same issues over and over again and software is giving errors, no one in QB sees it or act on it - proactively to see why someone is getting so many times errors!
QB handles financial transaction/money for so many companies however don't have basic process of resolving issues, impact assessment, root cause investigation etc. Most of the time customer service has no clue of previous calls, history for the same issue for the same customer. If same customer is getting same issues over and over again and software is giving errors, no one in QB sees it or act on it - proactively to see why someone is getting so many times errors!
Yes, this happens on a regular basis. And it has been happening for years. And Intuit does nothing about it.
Whatever the state of support, Intuit has created it that way and presumably likes it that way. Or they would change it.
Hi there, progressivegmp.
I understand how it feels when no one can help and there's no callback. I'll share this with the relevant department so they can create processes to improve the quality of service we have. Would you mind giving us more details of your concern so we can help you from here? What errors do you receive and what section are you working on?
Thank you in advance.
@JessTRE: I understand how it feels when none one can help and there's no callback. I'll share this with the relevant department so they can create processes to improve the quality of service we have.
Dude, this has been going on for years. Intuit does not appear to be ready to do anything about it at all. Intuit support exits as it does because that his how Intuit likes it. If they wanted something different, it would be different.
Hey there again, @progressivegmp.
Thanks for coming back and asking some further questions.
Yes, if our support team verified you and started working with you to fix the problem, they'll have a case with all the details and steps that happened within the call or chat.
I hope this helps answer your question. I'm only a comment away if you need me again. Happy Thursday!
They don't have case. I called next day and customer service still ask what was the issue. I requested if QB has anything in the records and customer service rep says no there are no notes for the call that lasted 2 hours. How much lie QB can spread and still function?
I hear your sentiments, @progressivegmp. I appreciate you for taking the time to update us.
As long as our representative verified and worked with you in resolving your issues, we generate a case number with notes. It helps our next expert know your situation, especially if it’s unresolved or the case is still open.
You can ask for your case number before leaving the call. This way, it’s easier for the next representative to access the information.
I’ll quickly put this into action by taking a note of your post so we can establish the most efficient way to improve our support service.
You might want to visit this site that provides insight about managing your company’s data: Resource center. It contains several topics to help grow your business.
If you have any other questions or concerns besides our support service, please don’t hesitate to add a comment below. We’ll be here anytime to help!
the quickbook expert erased all my 2020 and 2021. She never called me back like she said she would and no one else can help retreave it. This is quickbooks error and someone needs to help.
Thank you for sharing your concern here with us in the Community. I'll be sure to take note of them.
I checked our system, and one of our representatives was able to return your callback request yesterday ( 11-21).
Was the agent able to help retrieve the deleted data?
If not, please let us know, and we will help make sure your case gets proper assistance.
Have a great day!