Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button. User can print other items from QB to the same printers. User can print to the printer in Windows otherwise with no issue.
Ran QB Tools - Print and PDF repair tool, Repaired program with the detailed run option
Repaired program via Control panel
Ran any available Windows updates (only one - 20H2 cumulative update for April 2021 was available)
Most recent update was from 4/3 and the user had printed checks after this
No new QB updates available
Uninstalled via control panel and reinstalling now - will report back on stats after this
Multiple machines with this issue
When checking the Application event log - the following errors are present:
The system cannot open the file. Event ID 4
"Delete invalid printer"
Searched the web and this community for the same error messages, but have not found any references. Any one else experiencing this?
I'm here to point you in the right direction to take care of this, bottojr.
I read all the details you've shared and all the possible steps have already been shared to resolve the issue. I'd suggest reaching out to our QuickBooks Support Team for further investigation.
You can also visit our Help articles page for reference. There, you can read some of the helpful articles that will guide you in your future tasks.
Please let me know if there's anything else I can help you with. I'd be more than happy to assist you. Take care always.
Opened case [removed]
Support's answer was to install Quickbooks 2021....which is a silly answer and I told the support rep as much.
We created a sample QB file to verify that the issue was not with the main company file we use and put it on the workstation we are using. The same issue occurs. Try to go to printer options under File > Printer Setup
just changing the printer under File > Printer Setup for Check / Paycheck - Quickbooks crashes.
I suggest you go through a few troubleshooting steps to resolve this error you get in QuickBooks Desktop (QBDT), @WickedLiquid.
I'll share the steps with you:
See this article for additional steps you can take: Troubleshoot PDF and Print problems with QuickBooks Desktop. Scroll down and look for Solution 2.
If you continue to experience this issue, I suggest you contact our Technical Support team for further assistance. They have the tools necessary to investigate your situation and provide a resolution for you.
See this article for the steps: Contact QuickBooks Desktop support. Please take note of their operating hours, so you know when they're available.
In case you bump into any other unrecoverable errors in QBDT, keep this article for reference: Unrecoverable error in QuickBooks Desktop. You'll find several related links to articles on how you can resolve this issue on your end.
Don't hesitate to drop a comment below if you have other questions about errors in QBDT. I'll be around to help you out. Take care and stay safe.
My client is still having this problem - even after doing all of those solutions mentioned in the article. Support's answer was "upgrade to Quickbooks 2021" - which is not an answer. They just did not want to deal with me any longer.
I have other troubleshooting steps to help you get through this issue. A damaged or corrupt QB file can also result in the occurrence of such an issue. This can be resolved by renaming the file. Follow the steps as provided:
For detailed process on the steps I've provided above, check this article: Rename the Qbprint.qbp file.
You can keep in touch with me how it goes or if you have any follow-up questions. I'll be here to help. Stay safe!