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bottojr
Level 3

Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button

Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button.  User can print other items from QB to the same printers.  User can print to the printer in Windows otherwise with no issue.

 

Ran QB Tools - Print and PDF repair tool, Repaired program with the detailed run option

Repaired program via Control panel

 

Ran any available Windows updates (only one - 20H2 cumulative update for April 2021 was available)

Most recent update was from 4/3 and the user had printed checks after this

No new QB updates available

Uninstalled via control panel and reinstalling now - will report back on stats after this

Multiple machines with this issue

 

When checking the Application event log - the following errors are present:

The system cannot open the file.  Event ID 4

"Delete invalid printer"

 

Searched the web and this community for the same error messages, but have not found any references.  Any one else experiencing this?

10 Comments 10
bottojr
Level 3

Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button

A full uninstall and reinstall did not solve the issue.

CharleneMae_F
QuickBooks Team

Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button

I'm here to point you in the right direction to take care of this, bottojr.

 

I read all the details you've shared and all the possible steps have already been shared to resolve the issue. I'd suggest reaching out to our QuickBooks Support Team for further investigation.

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, scroll down to click the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Search button to display the Start a Message button.

 

You can also visit our Help articles page for reference. There, you can read some of the helpful articles that will guide you in your future tasks.

 

Please let me know if there's anything else I can help you with. I'd be more than happy to assist you. Take care always.

bottojr
Level 3

Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button

Error code for reference:  20285 68566

bottojr
Level 3

Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button

Opened case [removed]

Support's answer was to install Quickbooks 2021....which is a silly answer and I told the support rep as much.  

 

We created a sample QB file to verify that the issue was not with the main company file we use and put it on the workstation we are using.  The same issue occurs.  Try to go to printer options under File > Printer Setup 

OR

just changing the printer under File > Printer Setup for Check / Paycheck - Quickbooks crashes.

 

 

 

Alex Summers
Level 1

Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button

You can try this Article, If you are facing QuickBooks crashing frequently.  

WickedLiquid
Level 1

Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button

Was this resolved? I am having the exact same issue.

Ryan_M
Moderator

Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button

I suggest you go through a few troubleshooting steps to resolve this error you get in QuickBooks Desktop (QBDT), @WickedLiquid.

 

I'll share the steps with you:

  1. The first thing you can do is download and install the QuickBooks Tool Hub.
  2. After you finish the download and installation of the tool, run it.
  3. Locate the QuickBooks PDF & Print Repair Tool.
  4. Proceed to print a sample check after the process. 

See this article for additional steps you can take: Troubleshoot PDF and Print problems with QuickBooks Desktop. Scroll down and look for Solution 2.

 

If you continue to experience this issue, I suggest you contact our Technical Support team for further assistance. They have the tools necessary to investigate your situation and provide a resolution for you. 

 

See this article for the steps: Contact QuickBooks Desktop support. Please take note of their operating hours, so you know when they're available. 

 

In case you bump into any other unrecoverable errors in QBDT, keep this article for reference: Unrecoverable error in QuickBooks Desktop. You'll find several related links to articles on how you can resolve this issue on your end. 

 

Don't hesitate to drop a comment below if you have other questions about errors in QBDT. I'll be around to help you out. Take care and stay safe. 

WickedLiquid
Level 1

Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button

Thanks Ryan, That appears to have solved the issue.

bottojr
Level 3

Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button

My client is still having this problem - even after doing all of those solutions mentioned in the article.  Support's answer was "upgrade to Quickbooks 2021" - which is not an answer.  They just did not want to deal with me any longer.

AileneA
QuickBooks Team

Quickbooks Enterprise 20 crashes when trying to print checks or when going to File > Printer Setup and clicking on any printer or clicking print options button

Hello, bottojr.

 

I have other troubleshooting steps to help you get through this issue. A damaged or corrupt QB file can also result in the occurrence of such an issue. This can be resolved by renaming the file. Follow the steps as provided:   

 

  1. Open QBPrint.qbp file.
  2. Right click on QBprint.qbp file
  3. Select Rename option, and Rename Now.
  4. Open QuickBooks Desktop.
  5. Go to File menu, and tap Printer Setup.
  6. Select any transaction in the Form Name list.
  7. Click on OK.
  8. Make another QBprint.qbp file.
  9. Try to open file and print any transaction. 

  

For detailed process on the steps I've provided above, check this article: Rename the Qbprint.qbp file

  

You can keep in touch with me how it goes or  if you have any follow-up questions. I'll be here to help. Stay safe!

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