cancel
Showing results for 
Search instead for 
Did you mean: 
jordanneedles
Level 1

QuickBooks Enterprise 2021 Won't Update To Allow Me to Export a Company File to QuickBooks Online

I'm trying to upload my QuickBooks Enterprise Desktop to QuickBooks Online.  I've updated my QB Desktop as much as possible and still get a dialog box to update to the latest version in order to upload.  When I type Ctrl+1, then Ctrl+B+Q, I get a message that says:

 

"We fixed known errors and simplified the steps needed to move online.  To use this new experience, update your version of Desktop and start the export again."

 

How do I update when there is not update available?  Am I doing something incorrect?  I even tried to download a trial of QuickBooks enterprise to upload from that file, but with no luck.  Any help would be appreciated.

2 Comments 2
JessT
QuickBooks Team

QuickBooks Enterprise 2021 Won't Update To Allow Me to Export a Company File to QuickBooks Online

Hi jordanneedles,

 

We've also received reports from other users about this error. For this reason, I would encourage contacting our QuickBooks Desktop Support so they can provide a workaround while this is being fixed by our engineers.

 

You can find the steps to contact our Chat team or their phone number in this article: Contact QuickBooks Desktop support.

 

You can also check this article for your reference in the future: Move your QuickBooks Desktop file to QuickBooks Online. You can go to Step 3 after converting your QB company.

 

Let me know if you have other questions in mind.

Fiat Lux - ASIA
Level 15

QuickBooks Enterprise 2021 Won't Update To Allow Me to Export a Company File to QuickBooks Online

@jordanneedles 

Open your company file and hit f2 key. Make sure your Total Targets < 350K prior to migrating your data to QBO.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up