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roxy5
Level 2

Quickbooks Enterprise 2024 error in Sales Tax Discount

Example of problem:  Within the "Pay Sales Tax" window, we click "Adjust", and then "Reduced Sales Tax by" to create a sales tax discount. Previously, that would create a line item in the Pay Sales Tax window which would be used to adjust (reduce) the payment to the Tax Agency. Unfortunately, the adjustment disappears and there is no sales tax discount line item to use in the Pay Sales Tax window. Only the line item for the Sales Tax due appears, which is not what we actually pay.

 

Sales Tax Due:   $14,000

Sales Tax Discount:  $35

Payment (should be):  $13,965

 

Payment of sales tax method above worked 100% of the time when used in the, very similar, Quickbooks Desktop Pro Plus. Any known software bugs Intuit?

2 Comments 2
Candice C
QuickBooks Team

Quickbooks Enterprise 2024 error in Sales Tax Discount

Good morning, @roxy5

 

Welcome back to the QuickBooks Community! Let's work together to get this resolved for you. 

 

Before digging further into the issue, let's try a few troubleshooting steps and make sure everything is up-to-date: 

 

 

Please reach back out and let us know if these actions help the sales tax discount appear or if we need to review your account further. I'll be waiting for your response! 

roxy5
Level 2

Quickbooks Enterprise 2024 error in Sales Tax Discount

Right Works told me the version of the software is the latest version they have. Intuit, during a call in December, DID suggest that I call Right Works to find out if there was a software update I'm missing. I can't independently update my QB Enterprise, since my hosting is through Right Works. Apparently Right Works must do the updates. I'm new to Right Works hosting, so if that doesn't sound correct to you, please advise. I'm trapped between what Intuit is telling me and what Right Works is telling me.

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