Thanks for your time today, @graywolfps,
When using Cycle Count in QuickBooks Enterprise, the quantity of the inventory is necessary. This is what the system use to accurately track the stocks and its count.
If you have set up the items right and still getting the same problem, I recommend contacting our phone support. Please note that our representatives are available through chat or messaging to accommodate all our customers concern effectively. Make sure to enable pop-up windows on your browser settings to launch the chat box and connect with our live agents.
To get our Support, follow the steps below:
- Open QuickBooks and click the Help menu.
- Select QuickBooks Desktop Help.
- On the pop-up screen select Contact us.
- Click the Search for Something else button then type your concern in the Ask us anything box.
- Hit Search then scroll down to get your contact options.
Another option to contact us is through the web. Here's how:
- Go to this link: https://help.quickbooks.intuit.com/en_US/contact
- Select QuickBooks Desktop then Continue as guest.
- Pick your QuickBooks version.
- The self-help topics are listed in the What can we help you with section.
- For live help use the Search for something else button.
Feel free to drop by again if you have any other questions about this or need additional help for other concerns. Have a good one!