Showing results for 
Search instead for 
Did you mean: 
Level 1

Quickbooks Fee Relief During COVID-19


My customers have mostly closed for next 2-3 weeks (for now) and the ones that are still open, their sales are down 50-60%.  I have suspended their recurring payments to me since frankly, they can't afford it.  For those of us who serve small business and have to make these drastic cuts, can Quickbooks help us by suspending our fees for the next 1-2 months until we can (hopefully) get back to normal business operations?



4 Comments 4
Level 1

Quickbooks Fee Relief During COVID-19

I agree with with use itsbooked. I am a small business and this is one of the issues we are trying to navigate. Talking with the bank about LOC to see what we can afford so vendors don't send us to collections on bills we can't pay right now. Would be great to see if we can get something like a discount or something to help keep current and not interrupt service. I understand that QB and Intuit has costs just like all of us but some sort of relief would be beneficial. It's going to get much worse before it gets better. 


Quickbooks Fee Relief During COVID-19

Hey itsbooked,


I understand how at a time like this, small businesses are being affected severely. It will be best to call our support team to discuss your billing options. To contact Quickbooks Online here's how to do so:

  1. Go to Help on the top of the page.
  2. Click Contact Us.
  3. Write your question.
  4. Then choose a way you'd like us to connect with us.

If you're using Quickbook Desktop, follow these steps:

  1. Press F1 or select the Help Icon.
  2. Click Contact Us at the bottom of that screen.
  3. Enter a brief description.
  4. Choose the way you'll like to connect.

Keep me posted and I'm here if you need help.


Level 1

Quickbooks Fee Relief During COVID-19

I am wondering the same thing most people on here want to know, will Intuit waive my payroll fees for the next few months due to COVID 19?  I am limiting our working hours, but still have staff on a skeleton buget right now and may not bve able to employ them much longer, and wnat to know if my fees will be waived?

Thanks for nay help or input!

QuickBooks Team
QuickBooks Team

Quickbooks Fee Relief During COVID-19

I appreciate you for reaching out to us, greggZ.


We're aware of how small businesses are affected by COVID-19, Our marketing team deliberately looking into this and checking on what's best to offer for a specific business.


Cases like this, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and provide you detailed information about this one.


You can request a callback from one of our Customer Care Team by following the steps below. Before doing so, please click on this link to view our: Support hours and types.


  1. Log in to your QuickBooks Online (QBO) account, click Help located in the upper right-hand corner.
  2. In the Help window, press the Contact Us button.
  3. Enter a brief description of your concern.
  4. Tick the Let's talk button.
  5. Tap the Get a callback button.

I've got a link here that provides you with articles about managing your payroll:


Fill me in if you need a hand with running payroll reports or any QBO related. I'll be here to help. Keep safe and healthy.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up