cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Quickbooks for Mac 2019 not responding.

Since upgrading to QB 2019, I have had nothing but problems. Several times during normal use of the program I need to wait several minutes while the program is "not responding" for it to clear up. This can be something as simple as entering some text on an invoice.

 

Also, QB server constantly disconnects from the file.

 

There was no issue with QB 2016. All problems have come up just in the past week.

1 Comment
Highlighted
Anonymous
Not applicable

Quickbooks for Mac 2019 not responding.

Thanks for getting this to our attention and allowing us to lend you a helping hand, @Royal4001,

 

I want to make sure your issue with your QuickBooks Mac 2019 gets resolved.

 

All QuickBooks Desktop editions follow a standard system requirement to ensure it works as designed. Since you're experiencing this unexpected behavior after upgrading your company file to a higher version, let's try checking if your computer and all other programs meet our minimum system requirements.

 

You may check out this article to check the QuickBooks for Mac system specifications: System Requirements for QuickBooks 2019 and Enterprise Solutions 19.0

 

However, if you're compliant with all the requisites stated in the article but still experiencing the same problem, it would be best to reinstall the program using the clean install. This process helps to fix damaged installation files so you can install the program without any issues.

 

You can view this article for the detailed instructions on how to perform a clean install: Reinstall QuickBooks for Mac Using Clean Install

 

Also, please make sure to backup your QuickBooks for Mac company file to ensure that it is safe from any accidental data loss. Here's how:

 

  1. Go to the File tab.
  2. Select Backup.
  3. Choose the file location.
  4. Click Start Backup.
  5. Once done, click OK on the prompt.

 

That should help circumvent the performance issue you're experiencing. Please feel free to fill me in if you need further assistance, @Royal4001. I'll be glad to work with you again. All the best!

Need to get in touch?

Contact us