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p3c-ro
Level 1

Quickbooks is unable to export to Microsoft Word Templates (Letters)

We have a client whose export to Microsoft Word is not working for their letter templates on one of their workstations.  We have repaired both Microsoft Office and Quickbooks, both of which did not resolve the issue.

 

The error message in the computer's event logs:  An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Contractor 19.0":
QBWordCreateLetters failed with in Step (4). Word version = 15.

 

Has anyone encountered this before, and if so, how did you resolve?

3 Comments 3
Michael K
Moderator

Quickbooks is unable to export to Microsoft Word Templates (Letters)

Hi there, @p3c-ro. Thanks for joining the Community.

 

I'm here to provide some insight on the error you found in your event logs. The error indicates that there's either a problem with your QuickBooks Desktop Installation or your Microsoft Word installation. I recommend running a repair on your QuickBooks installation. It's super easy and takes a few moments. Take a look:

 

  1. If you haven't already, back up your company file.
  2. Restart your computer. This makes sure there are no programs that may affect the repair.
  3. Open the Windows Start menu, then find Control Panel.

    Note: If you're using Windows 8 or 8.1, search "Control Panel" in the Windows Start menu.

  4. Click Programs and Features then Uninstall a Program.

    Note: If you don't see Programs and Features, use Programs instead. Then select Program and Features.

  5. Select QuickBooks from the list of Programs, then Uninstall/Change.
  6. Click Continue, or Next.
  7. Hit Repair, then Next.

    Note: The repair should start right away, but it may take a while to finish. You can leave it running, and come back once it's done.

  8. Once it's done, you can click Finish.

    Note: You may have to restart your computer to complete the repair.

  9. Update your QuickBooks to the latest release. This makes sure you have the most recent fixes and security update.

 

Keep me updated here by using the reply option. I'm determined to be your number one resource for QuickBooks Desktop. Have a good one!

VanessaA
Level 1

Quickbooks is unable to export to Microsoft Word Templates (Letters)

I keep getting an error when I try to use the letter templates and then QuickBooks crashes. See error message in the picture. 

SarahannC
Moderator

Quickbooks is unable to export to Microsoft Word Templates (Letters)

Thanks for joining here, VanessaA.

 

Along with the details you've shared, the screenshot is a good reference. We can perform troubleshooting to fix the error you're getting. 

 

First, let's download the QuickBooks Tool Hub file. Once downloaded, save the file where you can easily find it. Now, let's open the file and follow the instructions on the screen. After you finish installing, click the icon twice on your Windows desktop.

 

Then, follow these steps to run the QuickBooks PDF & Print Repair Tool.

  1. Select Program Problems in the QuickBooks Tool Hub.
  2. Click QuickBooks PDF & Print Repair Tool.

 

Also, you'll want to check these articles to get more information, like fixing the error in Microsoft.

 

Just let me know if you need further assistance. I'll be around to help. Take care!

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