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littlejssmocks-g
Level 1

Quickbooks Live Bookkeeping Scam

Anyone else load all your documents. But continue to get messages they are not uploaded? Nobody can help you. Your bookkeeper hasn’t responded to my messages. I can’t speak with a human! I’m about to file a chargeback on my credit card.
3 Comments
Angelyn_T
QuickBooks Team

Quickbooks Live Bookkeeping Scam

Hi there, @littlejssmocks-g.

 

I want to ensure you'll be able to upload your document successfully.

 

If you're getting an error when uploading documents, I recommend logging in to QuickBooks Online using a private window. This browser prevents any virus infections that can cause unexpected behavior when using QuickBooks.

 

 

To save you time, use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

If it works fine, go back to your original browser and clear its cache to start fresh. You can also use other supported and up-to-date browsers to narrow down the result.

 

If the documents are still aren't uploaded, you may connect with our Support Team so an agent can check and review this further securely.

 

It would also be my pleasure to know the specific error/issue you had. This way, I can gather enough resources and share with you the right amount of information.

 

Moreover, here's an article you can open to know more about how live bookkeeping works.

 

If you have any follow-up questions about uploading documents, please let me know by adding a comment below. I'm always here to help. Have a good one!

littlejssmocks-g
Level 1

Quickbooks Live Bookkeeping Scam


@Angelyn_T 
You obviously DID NOT READ MY PROBLEM. See I have uploaded ALL MY DOCUMENTS. I HAVE A GREEN CHECK!!! I have messaged my bookkeeper twice this week WITH NO RESPONSE. I keep getting automated messages things are missing, but I cannot get in touch with ANYONE THAT CAN TELL ME WHAT IS MISSING. ON MY END -- EVERYTHING IS THERE.

I want a refund for my bookkeeping so I can go to Merritt Bookkeeping where I can talk to an person for help. THAT UNDERSTANDS AND READS MY ISSUES. 

 

Adrian_A
Moderator

Quickbooks Live Bookkeeping Scam

I appreciate you for getting back to us, littlejssmocks-g.

 

We can have someone from our Phone Support agent to give you a callback on the time that's best for you. One of our agents can pull up your account and verify the automated message you've received. As of now, it's beyond our phone agent's working hours, you'll receive a call by Monday.

 

Here's how to contact them:

 

  1. Click the ? Help icon.
  2. Go to the Assistant button.
  3. Click Talk to a human.
  4. Enter the message you've received.
  5. Select I still need a human.
  6. Click Get help from a human.
  7. Select either Callback or Schedule appointment.

 

Also, feel free to save this article about bookkeeping: How Live Bookkeeping works.

 

I'll be around if there's anything that I can help. Keep safe!

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