I've noticed this problem for quite a while now. My QuickBooks Menu Toolbar is quite slow. For example, clicking "File" or "Vendors" results in a slight lag in the menu appearing. This has been the case for a long time, and that's fine, but there seems to be some kind of bug where clicking on the top menu once (in order to expand it), QuickBooks thinks that the left-click button is being held, and selects that action. This happens with all of the computers in our office, and none of them seem to have any issues (3 of the 5 are brand new computers). All computers are clean (no malware, no other issues), drivers are up to date, and I have used a wireless mouse vs wired mouse to see if that effected anything (it did not).
We use two monitors at our office. This bug seems to trigger when using another application on one monitor, then trying to go back to use QuickBooks.
Is anyone else having this issue?
If needed, I can screen record both of my screens to capture the issue (just in case my description is confusing!)
It's our pleasure, Abishop. The toolhub has plenty of other great tools that you can use any time. Such as the QuickBooks File Doctor tool located in the Company File Issues tab. This article goes a little more into detail, fix common problems and errors with the QuickBooks Desktop Tool Hub. If there's anything else, please let us know.