Quickbooks not recognizing Admin profile as a Administrator

Allow me to share a few information about backing up QuickBooks for Mac and guide you on what you'll have to do, NAK9.

There's an ongoing issue about getting an error and not being able to back up successfully in QuickBooks for Mac. Our engineers are working to get this fixed as soon as possible. In the meantime, while we have seen success in resolving the error, ensure to follow the following.

1. Make sure your Mac is on the latest macOS version 11.3.1
2. Once updated if the issue persists then delete the plist file for your version of QuickBooks Mac, steps for this are below. 
3. Reboot your Mac, open QuickBooks, and try your backup again
   
   

Steps to delete plist file:

1. Make sure QuickBooks is closed
2. Click Go > while holding OPTION select Library
3. Double click Preferences folder 
4. Locate plist file named com.intuit.QuickBooks20XX.plist (XX = the year of QuickBooks you are using)
5. Move the plist file to the Trash and empty
6. Open QuickBooks 
   
   

However, if you're still unable to create a backup copy, I recommend reaching out to our support team so they can add you to the list of the affected users. This way, once fixed you'll be able to receive an email updates from our engineers. For more information and topics about your Intuit Account, take time to read these articles: Account Management Articles.

Feel free to let me know if you have any other concerns with QuickBooks for Mac. I'm always right here to help 

Thanks for the quick reply Maria.

Unfortunately, this did not resolve the issue and I'm unable to create a backup of the company file after deleting the plist file. I still do not have any administrator privileges for my administrator profile.

I also went and tried to contact support like you suggested. It's not allowing me to send a message to the team on the weekends. The option to "start a message" is greyed out. Is there another method for me to contact them?

And lastly, until this is resolved, will I be forced to only use Quickbooks on my older Mac until this issue is resolved by the team? 

Thanks again in advance.

I suggest getting back in touch with our Live Support Team during weekdays, NAK9.

They're open from 6 AM - 6 PM, M-F.

About backing up your file, Mac has a built-in disk utility that QuickBooks uses to create a DMG (image) file when backing up company files. 

Before proceeding with the process, you need to run the verify and rebuild utilities from the old computer. Doing this will prevent any issues on the company file.

Once done, create a backup of the file. If you’re using multi-user mode, you’ll need to create your backups from QuickBooks Server. Then, you can restore it to the new computer.

If you're still unable to do so, I recommend chatting again with our Live Support during their support hours.

Let me know if there are other things you need aside from backing up your company file. I'll keep this post for your comments.

Thank you, Mary. 
I already have been backing up the files automatically to my computer. I'm currently unable to execute any Administrative tasks from my Administrator account. Until I can transfer my company data to my new computer, it appears I'm at a stand still. I've also already run a verify, and everything came back normal.

I'll try to reach out to support early next week. Hopefully they can resolve this issue, since it appears to be a common occurrence.

Thank you.