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Anonymous
Not applicable

QuickBooks online isn’t working with google maps

I have QuickBooks online on my iPad. Every time I try to get directions I have no volume. Also in settings there is a box to enable google maps for directions. I check the box and go to use the map feature and the box unchecks itself..

10 Comments 10
Adrian_A
Moderator

QuickBooks online isn’t working with google maps

Hi there, Redsmith123.

 

You can refresh the page and retry accessing Google maps through QuickBooks Online. You can also clear your browser's cache . If you still encounter the same problem, you can call our phone support team for more help.

 

Here's how you can reach out to them:

  1. Click this article: https://help.quickbooks.intuit.com/en_US/contact#.
  2. Choose QuickBooks Online.
  3. Select Account Management link.
  4. Click Get Phone Number or Start a Message.

 

Don't hesitate to post again in QuickBooks Community space.

AnniesBirdGrooming
Level 2

QuickBooks online isn’t working with google maps

I have a similar problem. On iPad there is an option to show all my customers on a map.  Select customers then pick map point instead of list. It only shows the location of the iPad. When I enter a customer and hit search, I always get an error message “hmm we’re not able to find these customers try checking their addresses”.  

I too have had the google maps option turn itself off but it hasn’t happened during this trial. 

GarlynGay
Moderator

QuickBooks online isn’t working with google maps

Hello AnniesBirdGrooming,

 

This error appears when there is an invalid customer's address. You may check the Customer List report to see if the address was entered correctly. 

 

In case those are correct, let's go ahead and clear the app's cache. It helps to refresh the app's internet connection. Please follow these steps:

  1. Select Help.
  2. Choose Reset App Data.

Let us know if you have any questions. We'll be right here to help. 

AnniesBirdGrooming
Level 2

QuickBooks online isn’t working with google maps

I checked the address.  When I click on the map within the customer information it shows the location of the customer and routes the directions.  So I know the address is OK.

So, when I try your instructions, are we talking about the iPad QBO app?  When I select HELP, there is no such option.  I've looked at the iPhone and online versions as well.  

Thanks for your help.  Being able to see all my customers on one map would be extremely helpful.

BettyJaneB
QuickBooks Team

QuickBooks online isn’t working with google maps

Thanks for reaching back out to us, @AnniesBirdGrooming

 

Allow me to join this conversation and provide you with additional information about this QuickBooks Online concern.

 

The details given above are the basic troubleshooting steps for QuickBooks Mobile App. Doing this helps us get this issue sorted out.

 

You may follow the steps below to clear your QuickBooks app's cache:

  1. Click the Help menu.
  2. Choose Reset App Data.

However, if the recommended steps still give you the same error, uninstalling and reinstalling the app would be the best thing to do to help refresh your app settings. 

 

For more steps about this process, please check out this article: Mobile Troubleshooting Quick-Start Guide.

 

This should guide you in mapping your customers address in QuickBooks.

 

Keep me posted how it goes. I'm always here to provide assistance. Wishing you and your business continued success. 

AnniesBirdGrooming
Level 2

QuickBooks online isn’t working with google maps

I cannot find the reset app data 

AnniesBirdGrooming
Level 2

QuickBooks online isn’t working with google maps

Please see above. I cannot find reset. 

AnniesBirdGrooming
Level 2

QuickBooks online isn’t working with google maps

I deleted and reinstalled the iPad app. Still no customers on the map. 

AnniesBirdGrooming
Level 2

QuickBooks online isn’t working with google maps

I feel like we are talking about different apps since I never found the reset under help. 

SophiaAnnL
Moderator

QuickBooks online isn’t working with google maps

The Reset App Data has a different term in the iPad app, AnniesBirdGrooming.

 

To refresh your iPad app, you can follow these steps:

  1. Click the three horizontal lines icon in the upper left-hand corner.
  2. Select Help & Feedback at the bottom.
  3. Click the Refresh Data link.
  4. Select the Refresh button when prompted.

If you still get the same result after trying out these steps, please give us a call. We can check why the customers are not showing on the map so we can fix it for you.

 

Here's how to get our contact number:

  1. Follow steps 1 and 2 above.
  2. Click the arrow in the far right of the Help & Support box.
  3. When you're routed to the Contact Us site, select the Customers & Payments topic.
  4. Click the Working with customers sub-topic.
  5. Scroll down and click the Get Phone Number button.

 

Please get back to me if you have more questions. I'll be around to assist you further.

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