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trodigy
Level 3

QuickBooks Online plans are changing

Are you kidding me!  IMHO We already pay to much for this service and now you want to start imposing more fees based on Usage limits for all QuickBooks Online customers!  

 

I will absolutely leave and take as many clients as possible with me if you implement this on my companies! 

 

To top this off I have multiple companies on the system and they all pay at different rates!  I have called multiple times to comment on this and basically I don't get anywhere with you!  You then also send me the accountant service provider emails so I see the discounts that are available to some customers, but you won't offer these discounts to me a long serving customer with multiple companies?  WHY?   This is disgusting pricing behavior towards a long time customer....  Sort out the pricing, make it fair and clear across the board or I will find other solutions!   I have been a loyal long term customer but your recent billing bullsh%$ is completely putting me off!  If I have to pay anymore money for any of my companies I will be leaving!

8 Comments 8
MarshallA
Intuit

QuickBooks Online plans are changing

Hello,

 

I have a few questions.  Not discounting your opinion or feelings in any way, just want a truthful opinion.

 

It sounds like you're an accountant and have clients on QuickBooks Online, am I correct?

 

As an accountant, you get a free copy of QuickBooks Online Accountant so you can do your firms books as well as track your clients and have access to their books.

 

You can add a wholesale discount to any of your clients if you take over their billing and give them 50% off the normal monthly charge for QuickBooks Online for the entire life of the subscription.  Support is automatically included at no extra charge for QuickBooks Online.

 

Now you may not be happy with some of Intuit's business practices and features or lack of features of the program, but I'm honestly wondering about something.

 

If you look at everything you can currently do with QuickBooks Online... what do you feel an "objective" fair price would be for a software as a service program to do bookkeeping?

 

Like I said, not discounting your view or opinion, just honestly curious.

trodigy
Level 3

QuickBooks Online plans are changing

I am not an accountant, I'm a business analyst with boo-keeping tendencies, I'm also a business owner and entrepreneur and as such I have introduced clients to QBO and suggested they use it, I also run 3 of my own companies on it...

 
A fair price for me, someone who runs 3 companies, and who has directed other clients to use your software would be at a good discounted rate for my own companies maybe 20-25% off.  I  would also want no restrictions on my usage!  The latest email from QBO is just a crap way to treat clients, they should want us to use the software more but instead are going to charge us for volume?!  How fair is that!  Cmon think about it!
 
I have also just had huge issue with QBO payroll services, it cost me thousands of dollars with my accountant to fix the errors QBO payroll service put in, and they charged me for these service!  Right now the fair thing to do would be to give me a free year on all my companies!
 
Regards
MarshallA
Intuit

QuickBooks Online plans are changing

Interesting.

 

I appreciate your response.

 

Sounds to me like you're the type of user who would benefit more from QB Desktop than QB Online.  It doesn't have the same limitations and if you like the online aspect, there are always ways of accessing your data remotely from Intuit sponsored hosting services to even leaving it on a computer thats left on all the time with something like Teamviewer installed so you can remote in.

 

There has to be a reason why Intuit still offers and releases new updates for their desktop program in this age of cloud computing.  I'd assume it's because not every customer is ideal for QB Online.

trodigy
Level 3

QuickBooks Online plans are changing

What a silly response?!  Why don’t I just go back to using an abecus and writing in rock with a chisel at the same time!  In an age where storage is cheap and WiFi is prevalent I should go back to a desktop version that requires me to run a local copy of software, that also then forces me to upgrade every 2 or 3 years and pay to do so?!  Cmon you can do better than that!  I’ve done that solution and moved on from it, the world is online and digital, easily accessible from anywhere, I shouldn’t have to remote in to work on my books, we did that 10 years ago!  

Rustler
Level 15

QuickBooks Online plans are changing

my two cents not adjusted for inflation

 

the only advantage QBO has over desktop is 24/7 anywhere log in access.

 

And as mentioned desktop can be hosted in the cloud to provide that same functionality (assuming you really need it).  It is good to also note that there are several QBDT hosts that you can use, and those hosts do not have the my-way-or-the-highway intuit corporate attitude.

 

Payroll is payroll, no matter who does it.  There are many payroll providers out there more economical than intuit, and they provide an import file to make your entries.  Again with an attitude of wanting your business.

 

QBDT is significantly cheaper than QBO with no usage restrictions, and you can have as many company files as your hard drive will hold for the same one time price.  And, critical to me, is the ability to make a back up and restore from it in desktop, not an option at all in QBO (yes I know you can add yet another subscription and get an app to do that - really? pay even more for what should be included?).

 

functionality?  QBDT has it all over QBO. a non partisan comparison of QBO vs QB desktop
http://onsale-apparel.com/Rustler/qbo-or-qbdt
(cost comparisons are at the end of the article)

 

trodigy
Level 3

QuickBooks Online plans are changing

Sorry like I said these solutions are like going back to an abecas and a stone chisel, Quickbooks is missing the point!  There is a huge push back from a loyal QBO community here!  Price hikes like this are BS and unnecessary!  Time to find another provider!

Aleh - CloudBusiness
Level 3

QuickBooks Online plans are changing

Hello,

 

  Thank you for the link on QBO - QBDT comparison and for the overall good commentaries. However, I can add here that if QBO is simpler, has its right to life and was introduced to the public (and actually used much by the community) then it just means that accounting gets easier, which is beneficial to everyone. And it is a prominently sighted tendency for the world to become much easier and more comprehensive I believe.

NickMan1313
Level 3

QuickBooks Online plans are changing

trodigy,

 

You got some hate man!  I agree with the other responses and also with you.  If you do not need online then the desktop version is way more robust at this point.  My company has users in 4 states so we are not able to with our current configuration to use it.  That being said they are a very confusing company and I wish the message was easier to understand.

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