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Level 2

Quickbooks Online - Plus Icon not working on Chrome

OSX Catalina

Chrome:  Version 78.0.3904.97 (Official Build) (64-bit)

 

Clicking the + icon darkens the screen and changes to an X, but otherwise does not bring up the usual menu.   This is a new install of Chrome, no extensions.  The only change is that I disabled the popup blocker for Intuit, thinking this might fix the problem, no luck

 

Our workaround is to run QBO on Safari instead, but it would be nice to have a Chrome option.

Solved
Best answer 11-19-2019

Best Answers
Highlighted
Moderator

Quickbooks Online - Plus Icon not working on Chrome

Welcome back to the Community, @AirKevin.

 

Since the issue persists after performing those troubleshooting steps you've mentioned, let's try logging into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Internet Explorer).
  • Control + Option + P (Safari).

 

Once signed in, go back to the Plus icon to double-check. If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the same thing happens, try using other supported browsers.


Please let me know in the comments if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a good one!

View solution in original post

3 Comments
Highlighted
Moderator

Quickbooks Online - Plus Icon not working on Chrome

Welcome back to the Community, @AirKevin.

 

Since the issue persists after performing those troubleshooting steps you've mentioned, let's try logging into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Internet Explorer).
  • Control + Option + P (Safari).

 

Once signed in, go back to the Plus icon to double-check. If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the same thing happens, try using other supported browsers.


Please let me know in the comments if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a good one!

View solution in original post

Highlighted
Level 2

Quickbooks Online - Plus Icon not working on Chrome

Worked in Incognito, so I cleared Chrome Browsing Data completely.   Now works perfectly.   Thank you, so much, I should have tried that in the first place.     All good now.  

 

Highlighted
Moderator

Quickbooks Online - Plus Icon not working on Chrome

Awesome, @AirKevin.

 

You're most welcome!

 

I'm happy to know that you're now able to access the Plus (create) icon in QuickBooks Online (QBO).

 

For tips and other resources, I recommend visiting our website for reference: Self-help articles.

 

As always, I'm only a post away if you any other issues or concerns. Have a beautiful rest of the day!

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