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KHRabon
Level 1

Quickbooks POS

I am a Quickbooks POS user, I am interested in updating but my options are 60% off if I sign up for the merchant service or 20% off if I upgrade without merch service. From the percentages I was offered it would cost more money, why can't I just upgrade

6 Comments
BigRedConsulting
Community Champion

Quickbooks POS

You can just upgrade.

KHRabon
Level 1

Quickbooks POS

Can you tell me how to upgrade?  Should I go to my intuit account?

GraceC
QuickBooks Team

Quickbooks POS

Thanks for getting back to us, @KHRabon.

 

Allow me to share some information and help you get pointed in the right direction.

 

I'd like to check this for you and get it taken care of myself. However, I won't be able to check your account without asking for sensitive information. I don't want your account information displayed here for security reasons since the Community is a public forum.

 

It would be best if you reach out to our POS Support team to check the compatibility to ensure your questions are addressed accordingly. They have the necessary tools to get everything running on your end.

 

To make sure we address your concern on time, contact us from Monday to Friday every 6:00 AM to 6:00 PM PST.

  

In the meantime, you can check out this article for the answers to the most commonly asked questions about the program: QuickBooks Point of Sale (POS) FAQ. It contains sections about the software and hardware installation, data management, and multi-users to name a few.

 

If there's anything else that I can help you with, please let me know ion the comment section down below. I'll be always around ready to help.

KHRabon
Level 1

Quickbooks POS

Thank you so much, I will check this information out and let you know.

KHRabon
Level 1

Quickbooks POS

At this time we are running Quickbooks Pro 12.0 with 4 workstations,  am I correct that there is no longer support for 12.0?  

Tori B
QuickBooks Team

Quickbooks POS

Hey there, @KHRabon

 

Thanks for reaching out to the Community. 

 

You're correct. As our versions of QuickBooks are updated, our tools to support them are also, which means that our tools will only operate on QuickBooks' newer releases. We support our products for up to 3 years. For example, currently, we support 2020-2018. Once 2021 releases, we will then support 2021-2019.  

 

Check out QuickBooks Desktop service discontinuation policy and upgrade information for more details. 

 

Please let me know if you have further questions or concerns. You can reach out to the Community at any time. Take care and enjoy the rest of your day! 

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