I work for a MSP and a client of ours is experiencing an issue with their QuickBooks setup. They are using Office 365 properly installed on a Remote Desktop Services server, which also hosts QuickBooks Premier 2018 R14P. The server is running Windows Server 2019 and both Windows Server and Office 365 apps are fully up-to-date.
They launch QuickBooks both using RemoteApp and using the full desktop RDP.
When they launch it using the RemoteApp, and attempt to send an email using Outlook, the first one works, and all subsequent emails fail until they either log all the way off and then back on, or an admin goes and kills the Outlook.exe process for that user. Is there a way to fix this?
If you receive an error message "QuickBooks is unable to send your email to Outlook", this is usually a settings issue. Follow the steps below so you can send emails from QuickBooks. Also, I'd suggest seeking assistance from an IT professional to help you further with this.
Step 1: Edit your admin privileges
Close QuickBooks Desktop.
Open the Windows Start menu.
Type QuickBooks into the search button.
Right-click the QuickBooks icon and select Open file location.
In the folder, right-click the QuickBooks.exe file and select Properties.
Click the Compatibility tab.
Select to uncheck the Run this program as Administrator option.
Hello Maybelle - thank you for taking the time to reply. I apologize for the delayed response, but it has been a busy week for me.
So, I actually am an IT professional. I've gone through everything I can think of that may be source of the issue, and the only thing I cannot eliminate is QuickBooks and how it "invokes" a new email prompt when Outlook is not open.
Some more details:
If the user opens Outlook in a full remote desktop, then sending emails work fine 99% of the time.
The failure specifically happens when Outlook is *not* open, so QuickBooks has to "invoke" a call to open the "new mail" dialog.
This works for the first email only - it is able to successfully send it. But if they attempt to send any more emails the same way after that, it fails because Outlook hangs after the first email.
It only happens with QuickBooks and I haven't been able to replicate it at all any other way.
Since you're still having issues with sending invoices via Outlook, I'd recommend contacting our Customer Care Support. They have the tools to further look into the account and can also create a case to be submitted to our engineers for further investigation.
Go to Help.
Select QuickBooks Desktop Help.
Click Contact Us.
Select Search for something else.
Enter Invoice issue with Outlook in the Tell us more about your question: field.